The location was fabulous for us. Easy to get to everywhere! The spaciousness of the room was exceptional and the bathroom was the shining star. The best shower and awesome bath with a "surprise" tv in the mirror - weird but cool. We didn't have a view of the ocean but we didn't care - we had no one looking in to our room and we were out exploring Waikiki anyway. Susan on the front desk was exceptional - nothing was a bother for her and she had a fabulous sense of humour.

No tea making facilities. We were not fans of coffee in Hawaii ( perhaps spoilt in Australia) and it would have been good to have options. One word of advice if getting a cab from the airport - make sure you say Hokulani Waikiki (access Lewers St) - because we said Hilton Grand Vacations and we ended up at the Hilton Hawaiian Village ( we didn't realise there were several properties under the Hilton Grand Vacations banner).

The hotel was in a great location. We could walk to everything. The rooms were clean and spacious. I loved the big bathroom with a separate tub and shower. The toilet had a bidet with a heated seat. We had everything we needed in the suite. Refrigerator, microwave, dishwasher, cooking, and eating supplies. We had 2 big tvs and a balcony. I loved the room. I thought we had a problem with the AC but we didn't. The AC shuts off when the balcony is left open. Lovely place to stay. Staff is amazing and very helpful. The hotel has one restaurant that only opens for dinner. But there are plenty of restaurants out front. We went to a lei making class at the hotel. They also had yoga available. We were able to rent beach chairs for $10 a day per chair to carry to the beach which was not far. Less than a 5 minute walk. Great location.

The pool is very small

the staff were super friendly and the room was very accommodating for three adults to stay 5 days. The Roof Deck area was very nice and created the best views as our room faced a building next door and had lots of noise when we opened the sliding doors for some fresh air. Location was very convenient to everything.

For the money we spent we didn't have even a street view room and there was lots of building construction going on during our stay.

I will try to be short - when we booked we thought we were part of Hilton Hawaiian Village - (long story- very disgusted with booking.com) - anyhow - The hotel clerk Susan was extremely polite, courteous and helpful. We were very unhappy by time we arrived - and she actually calmed us down - and was able to get us to stay - and see the room and made us glad we listened to her and stayed

AFter the bad start (not due to anything your hotel did) - we were very happy - from the car service to the hotel employees - everyone was extremely polite and helpful -

Super convenient location that was surprisingly quiet. Normally we stay at the Village but this time we decided to change it up and are pleased we had the experience. Extremely clean and well resourced rooms including a dishwasher! Small but good assortment of crockery and cutlery for the odd meal eaten in room. Pull out couch for daughter was too uncomfortable so she just slept on the sofa. The double beds were good but obviously small. Quiet and safe and super clean.

We were there 6 nights and had our room serviced once. We knew the pool would be small, but it was smaller than we imagined so we didn't use it. But it was nice to go up to the roof to see the view. We had no view from our room. But we did greatly enjoy the calm sitting around the pool and the cabanas and the cocktails we ordered were delicious.

Good size room, good beds, good location, friendly staff.

All in all, we enjoyed our stay but there are a few small issues for improvement. Bathroom was very big but kind of dated with very chalky showerhead and taps. Too bad the bar is not open during the evening. We checked about 5 times and only once towels were available at the pool. Some people were raving about the attached Italian restaurant. Coming from Europe we think the quality was definitely not Italian and way overpriced. (Of course it's officially not part of the hotel.)

Every staff member we engaged with was helpful, friendly, aloha spirit embodied. Room we booked was great! Clean, tidy, well maintained with ample wardrobe & drawer space. Bed was comfy, not too soft or hard. Power plug on top of each bed side table so we didn't have to search for one. Kitchen had options we didn't end up using, however glad to have had the cooking options. Fridge had good space. Loved having the bath & shower options for our stay. Bath was great if doing a fare amount if walking/hiking & need a soak, & shower had heaps of room with a large shower head, good pressure. Note our room had the water filling the tub from the roof. Valet parking team were fantastic! Easy access to street from lobby & lower lobby. Starbucks right across from us with other great eats within a 5-10 min stroll. Beach access was easy to find.

Nothing. Everything met our expectations, and in some cases, more than.

The room size is great! we are family with two young kids so it allowed them enough space to not feel confined. Having the kitchen really helped. bathrooms are huge and clean. bed was big and comfy. location was central and so good! close to the beach, shopping, food! our room was quiet too! quite sound proof from traffic outside. Michael gets credit for being so lovely! he worked at concierge.

there’s no room service. we did stay long, and it gets a bit icky but you manage. our flight arrived early morning -6am - and rooms aren’t available to 4pm. that was tough after a long flight with two kids under 2! they were both exhausted and screaming in the lobby. it’s out of the hotel’s control because they didn’t have a room but I wish there was more help in accommodating early arrivals. maybe some water (a very simple gesture) goes a long way!

From check-in to check-out, the staff were all extremely accommodating, hospitable and cheerful. Tomoko went out of her way to assist and check up on my 93-year old father, and Michelle, Cassel, Angela and the GM Mr. Yokoyama ensured that we had a comfortable and enjoyable stay. We loved the kitchen and living area with sofa, coffee table and dining table, which was perfect for a 5-day stay. The bathroom is huge. With the sliding glass doors closed, outside noise was not noticeable. Additionally, each floor has a laundry facility which was so convenient. Filtered drinking water is available in the lobby. Would definitely stay again.

The only thing I didn't like was that access to the ground floor was inconvenient. Instead of exiting the lobby and taking the escalator down, I took the elevator all the way down to the parking garage and walked up to the street.

This was our second time staying here and we love it. Location is great for Waikiki, the rooms are big and well equipped. As we were away for a pretty long time, it was great being able to do laundry (for free!). Having the pool on the rooftop is great as you get view across Waikiki. Huge rooms, huge bathroom. A very enthusiastic two thumbs up.

Not an issue for us as we just went out, but the bar is only open during the day which is a shame. We could see it becoming a scene if it was open at nighttime.