We really enjoyed the friendliness and service of the staff. The front desk woman who checked us in as well as the bartender/ breakfast man really walked to extra mile to make our stay great by providing fantastic service and make us feel like home. The sauna facilities were also wonderful and rooms were clean and nice. Overall they made us feel like home.

The breakfast set up was really bad. 16 eur for some bread and musli, but then you had to pay extra for the fresh ingredients such as cheese & ham even though this is France. 2 eur extra per boiled egg is also a crazy price. I would have been happier paying 21 eur fixed fee all included, which would have been a fair price rather than paying for every little thing I ate, it’s a hotel and not a food market. We had the same breakfast in town the rest of the stay for 15 euros all included.

The Hermitage was an excellent choice for our stay while visiting Chamonix! Everyone was so friendly, caring , and helpful. Loved the room, the breakfast was full of healthy choices and perfect homemade cakes and breads. Great location just a short walk to town. We felt like we were staying with family !!

Seriously, the entire experience was perfect ! Across the street are their gardens with beautiful flowers, chaise lounges in lovely groupings and flowing water to give one a sense of peace and tranquility.

The grounds are beautiful with nice touches, very unique. The staff is welcoming, and the beds are nice! The furnishings are perfect! I love the decor. The cold pool , the flowers gardens were nice and the cabins are charming!

I thought I was getting the nicer room with the tub. So initially was disappointed, but the room I got was beautiful, but dark. I couldn’t figure out how to turn on the toilet room light in the night so I went in the dark. Other than that, it was perfect! I regret not buying the lovely breakfast buffet .

- Very quiet, yet central spot in Chamonix (5 mins walk into the city centre) - Beautiful Spa garden with three saunas and a cooling pool. It‘s all not too big but never got crowded during my stay. - Delicious breakfast with outstanding service - Amazing mountain views

- I had a stunning view from my balcony. However, it was not really usable with just two uncomfortable metal chairs and a table with an ashtray. Also missing some privacy protection to the neighbors. I think, it’s a shame that this is not equipped better. I’m sure I would have spent quite some time there. - I had a privilege room and the layout is somewhat odd with a bath tub placed directly at the entrance (no shower!). Also, this first part of the room was a bit dark. Wasn’t that big of an issue for me though.

Comfortable and cozy place, 15 min walk from the city!

Breakfast is way to expensive for what it is. 20 euros would be fine if the eggs, omlette would be included and not paid extra

Everything. Everything seemed to have a real personal touch. It was all decorated so beautifully, the rooms were spotlessly clean and really comfortable. Staff were superb.

I couldn’t find any drinking water available in the reception area or comunal areas. Given the saunas, I think it would be a good idea to give guests access to free water if they need it, rather than pay for large glass bottles of Evian every time.

Amazing staff, amazing ambiance, the love put in every detail, the tranquility in the beautiful garden and spa, amazing breakfast!

room was a bit small and AC was missing (hot summer nights)

gardens were beautiful and relaxing to enjoy after hiking, staff was super friendly and helpful. the location was great- close to city center but not too close so it was very peaceful

no complaints

I really like the fact the the hotel was not far from Chamonix city center. Regardless the time of year, I was expecting alot of people to be frequenting the area so I did not want to be in the crowded areas. It was less than a 10 minute walk. The hotel itself, is very quiet and charming. I wished I had made it earlier in the year when there was alot more snow. I think it would've been much more picturesque.

For those who wanted the convenience of having an on-site restaurant, only breakfast and snacks were served. Dinner could be had out in the town. Which wasn't at all bad, as there were plenty of choices. Also, the hotel did not allow anyone to wear their skiing/snowboarding gear while inside. And understandably so, the floors were wooden and the hallways weren't extra wide.

Friendly and super helpful personnel (helped us to book diners, call places, recommend things and activities,..) Spacious room. Convenient car parking.

A bit pricey. Only 2 electric sockets per room: one on one side of the bed and one next to the radiator. It wasn't enough to charge the phones and boil a kettle. Limited dinner options (1 meal of choice a day)