Location, staff, cleanliness, convenience. 10 minutes walk from the cathedral and center. 20+ restaurants in a ,5 mile radius. Good size apartment for families of four.

Underground parking is the tightest I've ever seen. Complicated parking system and navigation due to location - need to call ahead to get a code, setup a different GPS address and can only exit on certain streets to avoid city barriers.

The location is excellent very close to the markets and cathedral as well as super market Carrefour & Monoprix plus shopping center and train station. Staff are fantastic and stayed in touch with us despite our late arrival plus tried to help when I enquired about moving rooms due to noise. Also helped to find parking for our large vehicle that didn’t fit in their parking.

We were on level 3, we opened the window for fresh air overnight but there’s street noise from garbage trucks and people walking below, plus smoke from smokers standing near the front entrance. Best to request a room higher up and away from the street side if you want quieter.

Welcoming, wonderful, friendly and helpful staff, superb location. Great to have fridge/kitchen facilities as part of our accommodation. Parking beneath the hotel well worth the additional cost.

Location is exactly in the city center, close to everything The reception is very kind and helpful, gave us clear instruction how to drive to the garage Welcome water and coffee are nice The room is warm and confortable, with everything we need

Hotel staff was beyond accomodating.

Heating system was challenged to keep the bedroom warm. Hotel corridors are kept at a chilly temperature, and perhaps a bit pressurized, so keeping the bedroom door shut was paramount. Also, unorthodox design philosophy relegated the bedrooms' WC to a separate room requiring passage past the kitchen to use the WC. In fact, the first thing seen upon entering the suite was the WC, then came the kitchen, and finally, the bedroom. Strange, unexpected and somewhat inefficient. It was our first time with a segregated lavatory sink & the WC. Also, the bath's handheld showerhead adjustment mechanism was damaged. My wife used a workaround to pin the showerhead against the tile, allowing fixed positioning.

The location is perfect, very close to the Strasbourg stopping center and surrounded by restaurants. We stayed in 1 bedroom apartment, 35 M2, which is enough for us and 1 baby. We have everything we needed including cooking utensils, bathtub, clean bathroom, and washing machine in the launderette on the ground floor. We also got unlimited coffee and hot chocolate in the breakfast room during our stay.

The TV are too small, they need to upgrade it to smart tvs. It would be great with we can use Netflix etc.

We stayed in a standard studio (room 509) from 27-30 November. It was very quiet (no nice view, but it didn’t matter). The purpose of our stay was to visit the Christmas markets which were located just around the corner and dotted throughout the city but all within walking distance. We arrived by train and did not need a car as everything is located just a few steps from les Citadines (10 mins walk to the train station), lots of restaurants, cafes, shops, public transport. The room, bathroom and kitchenette were all spotless clean (a big thank you to the housekeeping team) and very comfortable. There were lots of electrical sockets and mirrors - very useful. We did not take breakfast as there was a kitchenette so we purchased croissants from the bakery a few steps away and made our own hot drinks. Washing up liquid, sponge and tea-towels were provided. They also provided complimentary tea/coffee down in the reception area. There were umbrellas to borrow at reception if it’s raining - much appreciated as the weather was quite drizzly - but it didn’t matter ! They also provided paper maps indicating the location of the Christmas markets.

The wifi was free but not secured - apart from that, everything was great and we would definitely be happy to stay here again !

The location of the property is outstanding, 1 minute from the main tram stop and few minutes from the heart of Strasbourg, probably impossible to get a better location elsewhere. Our room itself was modern, spacious and well decorated, more than enough for a long weekend or even a week. The kitchen was equipped with all the utensils and cooking tools to cater for your own food.

Be aware that in very hot days (above 30º) rooms get very warm as the property has no AC, only fans. Which means it might get unbearable if summer hits hard like in our case. The idiotic French practice to separate the toilet bowl from the sink and the shower strikes again, seriously a French nonsense which makes everything less convenient. Also, the staff were underwhelming to say the least, they were not accommodating at all and we felt they did not care much about guests, there's definitely room for improvement

Location was perfect, staff were very friendly and polite. The studio was spacious and functional and, eventhough it was overlooking the street, we were not bothered by noise. Breakfast was very good. We really appreciated this place.

The lift from the parking wasn’t working but that was because it was under maintenance during the dates of our stay. A little strange that maintenance works are carried out during the Easter period when there are likely to be more guests.

The location was excellent, right in the historical part of Strasbourg. The staff were very professional, helpful and spoke English. On the first night our towel warmer wasn't working, I reported it and they fixed it immediately. The room was spacious,clean and warm and the water pressure in the shower was great. Storage space was excellent. They serviced the room once in the week we were there, but they have a 'Comfort Room' on the first floor, so we had clean towels, bath mats, toilet paper and fresh sheets any time we needed them. There are various restaurants in the same street, while the trams are 3 mins walk away. However we were able to walk everywhere in the centre.

The only minus is that since the hotel is in the historical part of Strasbourg, and we were there for the Christmas markets, due to the strict security of the city, the taxi had to drop us off over the bridge and we had a walk of about 7 minutes to get there.