The location was great near the subway and the mall and our receptionist was very kind.

We had a pleasant stay overall, but there are a couple of areas where improvements could enhance the experience. The bathroom had a noticeable sewage smell, despite being clean, which was a bit unpleasant. We ended up using air fresheners to make it more comfortable. Additionally, I believe certain aspects of hospitality should be standard, especially for guests staying longer than a night. Charging for early check-in when the hotel isn’t busy and requiring guests to request cleaning services in advance or pick up their own clean towels is an inconvenience and feels less welcoming. These adjustments could significantly improve the overall guest experience.

A premier Inn where you get what you expect from the brand: a comfortable room with all the basics. The location was also very quiet, and a bonus for me was that the window opened (a little) - I don't like the practice of fully sealed windows. There was also Aircon- not that we needed this in October! The reception staff were all great. Transport links are great- bus from over the road to the main station, u-bahn and tram about 10 minutes' walk.

Breakfast was ok - a buffet and it was good to see there were gluten-free and vegan options available. The sausages were among the smallest I've seen for breakfast and the beans were lukewarm but still worthwhile if you want a decent breakfast.

I liked everything about it, especially location. In Frankfurt there are so many good hotels, but it’s really important there is it located, because one part of the city is not so nice and safe. And this hotel’s location is very good. It has a big mall in 3 minutes of walk. It has nice neighborhoods and beautiful building near. The room was clean and comfortable. I had pillow options. Staff was gladly helping me with things I needed.

The wifi services were almost terrible, I got there earlier and they made me wait 3 hours before check in. The bad part is, room was empty and they could easily let me check in, but they asked for extra charge, which I didn’t want to pay, so I sat there for 3 hours, after whole night flights. And the other thing, I didn’t like was that I didn’t have refrigerator in my room. Idk how was it in other rooms.

Loved my stay. It is an excellent hotel, it has new facilities and it is very clean. Rooms are perfect for 1-2 people. It is not a big room and doesn’t have big traditional closets but I love it because it is in line with the new trendy compact hotel concept.

The lobby is trendy. love the decorations. Rooms are modern, love the lighting in the room. Very clean hotel, parking is underground and has in and out privileges. The hotel is is a safe location and very close to the mall. Employees are excellent and extremely helpful. It must be noted that Tariq, Gracie Navetch (originally from Bangladesh worked on the evening of the 13th) and the female front desk manager who was present on the morning of the 14th are excellent employees. They all have excellent customer service.

Location to train station was very good

I was charged 17 euros for an early check in. Prior to arriving I updated my check in time to the property for I pm. There was no response saying this was not available so when I arrived and checked in the room was obviously ready so why add on this fee? That was disappointing and a totally unnecessary additional charge. I also requested an answer on this from hotel management and still have heard nothing back.

The staff were exceptionally friendly and welcoming.. nothing was too much trouble. A suitcase did not make the flight..the staff made sure we were informed as soon as it was delivered. We were out at dinner and they did not want us to worry. Our return flight was cancelled and we needed to extend our stay ...again the staff were quick to make sure we had everything we needed. Rooms were super clean and comfortable. Definitely recommend this hotel.

The hotel had a fresh and modern feel. The rooms were clean and comfy. 15 min walk to Frankfurt Central station and 5 mins to a shopping centre. Good communication from the hotel staff. They also have a bar which was perfect for post sightseeing drinks. We are booking this hotel again for our next Frankfurt stay.

Location was really convenient as I was visiting the Messe around the corner. Room was great size and clean, bed comfortable with different types of pillows to suit everybody. Staff were very warm and welcoming, very helpful. Amazing value for price at about £50 a night! Would definitely choose again if I were to visit the Messe again.

Clean and comfortable room. Very polite and pleasant staff. Convenient for business stay and near Frankfurt Messe halls. Also near main train station.

Breakfast can not be called continental breakfast. It could be much better. You can charge more if that is required to provide better experience. For someone who is business traveler it is convenient to have breakfast in hotel it saves time.

Breakfast was very basic considering that Vegeterian options were limited. A dish or two of vegeterian options would have helped a great deal. If you are looking to attract customers from India then Indian vegeterian meals become very important. :)

Wifi for day one was satisfactory. From day two I had to use general hotel wifi, which was slower than Ultimate wifi.