The hotel does not actually look like an hotel, but rather a block of flats. The outside appearance is perhaps not too inviting. However, the whole facility was spotless clean and perfectly suitable. No frills, but everything I needed was there. The bed was good and the room very spacious. I arrived 2 hours after the expected check-in time (delayed train) and the reception was closed. This was solved in 2 minutes, as the person on the phone gave me the code to open the drawer with my key. Quick and simple. I left early and did not eat the breakfast. The location is a bit outside the center, but you are only 15 minutes by S.bahn from the center. Totally OK.

Everything provided by the hotel was OK.

Would be nice if there was a vegan milk during breakfast. Surroundings are quite noisy when the window is open due to heat in summer but I can understand that it is not something the hotel could influence.

Good location for non-touristic purposes (at least in my case). Easy to get to the hotel from the main train station. A few minutes' walk from S-Bahn station. Smooth self-check-in. Very nice staff, very good breakfast. The room is clean, comfortable, and quiet.

The only thing is a quite slippery floor in the shower. You have to be careful not to slip and fall down. Don't know if there's something to fix that, however, it was a bit unsafe for me. Other than that everything was great.

Fantastic access from the very affordable garage parking spot nearly straight to the room! Great if you travel by car and want to move stuff or simply deliver shoppings. Great staff as well, very friendly, very nice breakfeast.

What I only missed would be a lactose-free milk in the coffee machine, but it's the same everywhere.

The room was clean and equipped with everything that was promised. There even was hot water and tea or coffee! Very close to the S-Bahn. Good value for money.

The staff never responded when I texted to ask a question.

Staff was very friendly. Clean rooms - the room was cleaned every day. I used to get mineral water in my room every day.

Breakfast was not included in the price. The tourist tax was paid additionally. The room can be a bit noisy. But I had quiet neighbors all the time.

Friendly and helpful staff, room was clean and my bed was comfortable, near to Bahnhof. I also loved the breakfast. It was tasty and various.

This place a little bit hidden.

Peaceful area, super close to the metro/train station and lovely that tiny neighbourhood with the restaurants, very picturesque!.

It's a bit far from the city centre but transport is fine to connect.

so clean bathrooms. great bed, pillow and bed linen. I slept so well. bad luck for me where the s3 and 31 did not work due to a major traffic accident weeks ago. and the hotel staff did not mention the exceptional route. it costed me time and money to get to the hotel.

all ok

Nice hotel, the room is big and nice. Position is great, just few minutes to the metro line S3 (you can reach the center of Hamburg in 20 minutes) Several shops and restaurants near the hotel.