The staff were very friendly and helpful. The food was good, but the choice of fruit to put with the cornflakes was very limited. some pieces of pineapple, or other similar fruits, would have been better than the whole apples, pears, etc. the choice of ham, salami, brötchen, etc was good. Some hot, well cooked bacon and hot eggs would have been the icing on the cake. However, the bacon must be well cooked on both sides, so it might be safer to leave as is.

There was no small bin in the toilet!! There was no separate bench or table on which to place the luggage. The hangers cannot be taken from the rail. However, that is understandable. perhaps a few more would have been helpful had the room been occupied be a couple.

I've stayed here before and I will stay here again if I ever go to Hamburg again. Very friendly and professional staff. Relatively modern hotel. I asked for a room with a view, and that's what they gave me. Loved it. Great service. The rooms are spacious, comfortable and clean. No noise from the outside gets in, unless you open the window. The shower is a real good one, and the bed is very comfortable. The breakfast is fresh, a bit basic, but with a boiled egg and good coffee. I travel alone, by car, so it's really nice you can get to the hotel easily and park (safe) under the hotel. The hotel is located on a good location, for instance in short walking distace from the central trainstation, shopping area, and (harbour) canals. Plenty of places near, to grab a a bite to eat. O, and the hotel wifi works perfectly.

Good location. very close to central train station. It is definitely cheap and we should consider this while rating the facility. Accommodation is expensive in Hamburg and this hotel is meeting minimum requirements. Clean room, private bathroom, WC, breakfast, nice location. There is no a firm bathroom. only a private/separate place for toilette. Shower and sink is in the room. But can't complain, still does the work.

Nothing to complain. of course there are much better places to stay but it would be good to keep the expectation low according to paid value. So nothing to complain. Don't expect luxury

The second floor of bed was very enertaining for our son. Easy check in an check out. Location is on foot distance from central part of city. Even though there is a quite busy street nearby the sound isolation of windows was so good that we hear nothing. As a budget option it's a very decent place

The location is good but it also includes pains of all central stations which are drug addicts and homeless people. Even though they do not stay around the hotel we had to pass some on the way and I would prefer not to walk alone in the evening, it's does not seem safe

Great location - close to all you'd need, comfortable and perfectly enough for a short trip. Rooms are veeeery small but everything is optimized in there so we had no problems to stay there together with my partner. More than 3 days would start be tiring, shorter - just what you'd need to sleep over. Breakfast is standard but generally good - fresh and enough to start the day.

Breakfast area is just a huge mess with not enough space for people to sit. You feel the lack of staff and food is situated at the place where queue is building immediately and you feel pressed by others.

They accepted me to have an early check-in without additional fees.

Housekeeping staff kept knocking and opening my room door. I was supposed to check out before 12PM. However, they started knocking my room door from 8AM. That was so weird, and even I am inside the room that I said I am in the room they entered my room. The shower water was unstable when I was taking a shower I encountered with sudden either sudden hot water or cold water. I know what is wrong with it, and I know the solution to fix that problem. If they want, they can approach me for the solution advice.

Really good location (5 min walk from Chilehaus and 15 from main station), distance walk to the center, good substantial breakfast (€8.50p/p), private parking garage (€14p/day), super clean room, excellent daily room service, quick elevators, very nice staff both at reception and breakfast, the room was standard size with desk, chair, some hangers, TV. Shower, sink and toilet are all separate which is very convenient.

The bed was really hard, there were no cups to use in the room. Only 3 towels (2 big and 1 small) for 2 people, you can of course ask for more. No place to hang towels after use. No closet but a tiny cupboard to put clothes on with a few hangers. Not too important but FYI there were no coffee maker, hair dryer, phone. We didnt need them but im sure they can help you in the reception if you do, again they were very accomodating.

I like the sense of privacy and security at the same time, the staff was lovely and efficient, location was perfect for what we needed, the noise isolation from the busy streets by the hotel is fantastic.

Maybe it is just me, but the cleaning was almost perfect. The overall impression was just spoiled by dust in the corners that were noticeable occasionally although it was obvious that the room was cleaned almost thoroughly every day.

The hotel is centrally located, very close to the train station, library, museums, musical theaters and the port. Our three-bed room was small but very cosy, clean and warm. There was a TV in the room, an excellent wifi. Breakfast was very good. I would recommend the hotel for a short stay, particularly for families with a kid.

We liked the stay and do not have many points to complain. As a possible improvement, maybe it would be good to have a hair dryer in the room.

Breakfast was good - no cooked food but that was ok. A wider variety of fruit and more pastries would be nice but plenty to eat. The location was very central. On a major and very busy road so not picturesque in any way but clean, functional.

There was no kettle in the room. We had no need for the bunk bed as only two of us. No sky or access to English tv channels. All we really wanted from tv was a film on an evening.