Great location with easy access to the centre of the city - 25 minutes walk. Easily reachable by train & well connected with public transport . Close to nice botanical garden. Free coffee in the morning (even if the room without breakfast) Public transport ticket included for the duration of our stay was very nice!

No tea and coffee making facilities in the room. It is not easy to get a free ticket at the reception (you have to ask yourself)

Location is great for city center shopping, resturant and bars. Walking distance from port, where there were loads of boat trips along the Elbe to choose from. Really nice playground for kids across from hotel as well a park with a lake with a walking/running track. Staff were really nice. Breakfast was very good with a nice variety of hot and cold food. We were on the 10th floor, had a great view of the city. Very clean room and hotel overall. Also included, but didn't know, a free public transport ticket which we used for the airport when leaving as train to airport only 6 minute walk from hotel.

No bar or restaurant, even though I got a text from the hotel 3 days before arrival welcoming us to their hotel and to enjoy their restaurant and bar. That was disappointing as I would only stay in a hotel that had a restaurant/bar, I would never have booked this hotel otherwise.

Lovely view over the park and very quiet at night. Friendly and social lounge area. Nice, clean room and everything was in shape. Mini fridge is a decent size and the wardrobe is spacious and well designed. Great to be at the park and it's reasonable walking distance to several 'must see' areas of the city - but maybe consider using an e-scooter or one of the red city bikes to get places faster.

Cofffeeee. An in room machine or kettle situation would be amazing. I was half working during my stay and had to spend the mornings in the room on calls. I ended up getting my own little kettle and just doing instant coffee. (In the elevator, there's a picture of a guest room with a coffee station).

Breakfast was good, and the room was great. The minibar was also free and should be refilled every day for the business suite.

Not very friendly when it comes to questions that are considered "dumb", I asked a question through booking.com and the answer was all caps in weird phrasing, like they were annoyed about it. Sometimes towels were just not brought back or the minibar was not filled back automatically.

The location is superb with easy access to the convention centre, city and public transport! The bed was a little too solid for my liking but it was perfect otherwise with great AC that kept the room nice and cool during the summer heat! The staff were very kind and the breakfast was good!

The bed was too solid and wasn't very comfortable for me, I did struggle to fall asleep some nights because of this.

The view over the city Hamburg and the peacefull Planten und Blumen park is a great way to start the day.

The bathroom floor, especially the shower floor is made of beautiful natural stone. Beautiful but very slippery when wet. When soaping, I slipped several times and nearly twitched my ankle. I'm 32 and athletic. An older person would definitely be even more at risk. This should definitely be fixed. Secondly, the beds were bouncy for my liking, but that's a personal thing.

Location of the hotel is calm and safe. There was a marathon near the hotel at that time and it was nice to watch. There is a park near the hotel and there are some water shows in the park free.

Vending machine keypad "1" was not working and during the stay nobody took care of it. We couldn't buy water etc... Also there is no market near the area.

Nice room, with a fantastic view of Hamburg. Located in a very central and green area of Hamburg. Communication with personnel, when needed, was prompt. Overall satisfied, I would return on a next visit if price is the same!

As a 4-star hotel, some more amenities would be appreciated. For example, not just the general purpose shampoo/hand wash/body shower, or a coffee machine in the room.

Comfortable, quiet room with a great view on the 11th floor. Very good location closeby the Planten and Blomen park. 25 minutes walk from city center. Easily reachable by international train & well connected with public transport with multiple stops within a short walk. Public transport ticket included for the duration of our stay was very nice!

We asked for a twin room, had to put the beds together outselves, underneath the beds it was quite dirty and seemed like it hadn't been cleaned for a while. Bar & restaurant still closed due to the pandemic (?)

We were a little worried that the hotel was too far from the S Bahn but it really isn't, wheeled luggage even through snow was just fine and the walk is past the Japanese Garden in the Planten und Blomen Park which is very pleasant. The room is a decent size, modern and well laid out with everything you need. Desk staff were great when we arrived and eveything went well. Don't forget to visit Miniatur Wunderland, it really is brilliant.