Is it better to have loved and then lost, or to never have loved at all? That is this hotel experience in a nutshell. Everything was exceptional from the pillows to the concierge, to the hotel Grill and the ambience. The staff was exceptionally friendly at reception. The rooms were incredibly large, clean, and well-furnished. The beds are turned down for the night and you quite literally sink into the pillows like Goldilocks. There were also an abundance of amenities from the obligatory toilitries, to complimentary sewing kits and snacks/wine upon arrival. The stay also included laundry and shoe shine service, conveniently made available within the room. Attention to detail is an obvious utmost priority here! The Hotel Grill was another phenomenal experience. Our server(s) (a young blonde gentleman and another young man with a crystal tennis bracelet) were knowledgeable and accommodated our tight schedule. The food was a delight, we had the chateau briande and the truffle-parmesan pasta. Even the doormen were so incredibly kind and helpful, assisting us without hesitation and seeing that we got where we needed to be with a taxi no more than 5 minutes away at any given time. I truly did not want to leave, and I found myself wanting to live here like The Suite Life of Zack and Cody. 10/10!!!

Quite literally the only thing amiss was the shower door in my room (306) creaked REALLY loud when I opened/closed it. C'est la vie.

Such an iconic place to be... beautifully decorated for Christmas, most outstanding cuisine and bar, immeculate rooms and service. Great shower, supercomfy bed. Fantastic staff, on all levels. Happy to come back.

The master room switch... that diabolical invention... if your spouse uses it to turn off the lights in the room before sleeping, (as I couldn't think of any other way than switching each light off individually, and who does that these days?) a trip to the bathroom at night becomes an adventure... and not a good one... Alternatively, one could use "The Devil's Switch" to turn the lights back on, if only it wouldn't engulf the room in one giant super-nova, blinding everybody for next 4 minutes, whilst having to listen to once screaming banshee of a wife uttering profanities and curses in ones direction... Exchange the master switch please... or set it up that the individual lights can still be operated. In the bathroom for instance?

Location is perfect, staff were amazing, housekeeping was spot on.

A little expensive compared to other 5 star hotels, a swimming pool would've been nice. We had an issue with the heater and wanted to turn it off but had to wait for 2 days cause it needed a technicial to do that and there was none during the weekend. I needed to go outside for a smoke from time to time and the room key was huge and heavy to carry but wasn't worth leaving at it at the reception for 5 minutes everytime. Despite that, we had a wonderful time and would go back again.

Place and restaurants

We gave a deposit using password which is ok but they charged more than deposit without asking to us. It is both illegal and untrustable because they did not solve it as they told so. The same problem happened two times same problem respectively First day this happened they say we are sorry, the system does it automatically and we will solve it. But second day it happened again and they said the same stuff again. Also they still did not solve it yet. Please be careful

Excellent location. Our room has a balcony facing the lake which was lovely. Staff at the restaurants were all very nice and helpful. Food was delicious.

The receptionists and concierges were always seem very busy. Every time I went to the concierge desk, there was nobody there, so I had to talk to the receptionist instead for the same transport booking twice. Also, on the day of check out, at 9am, there was not a single bellman left at the entrance, so no one there to help with our luggages (There were like 10 stairs between the main hall and the entrance). This was not expected at a five star hotel. In the end, a kind managerial staff helped us to carry some of our luggages...

The hotel was very elegant and classy and the rooms were really clean and tidy. The staff were really friendly and helpful. The location of the hotel is really good very well situated and close to restaurants and shopping area

They need to modernize and upgrade their phone and TV. We couldn’t watch anything on TV most channels are in Dutch and we couldn’t log in to our Netflix or Apple TV as the TV is not a smart tv that was a bit disappointing considering the hotel being a high end hotel.

Fabulous hotel located perfectly near a beautiful lake in the heart of Hamburg. The building is beautifuly furnished and rooms are exquisitelly decorated, one of the best hotels I've ever visited, everything here is pure art. The staff takes customer services to another level, probably that's how royalty feels like 👌 Breakfast is absolutely delicious and served perfectly. Congratulations! Will definitely return, I highly recommend this hotel if visiting Hamburg.

It is impossible to imagine something. The hotel and the services exceeded my expectations!

the location, as we could reach all destinations in Hamburg with U Bahn and Bus. Also the Reception with help, complicated payment arrangements with foreign currency etc. Room always in excellent condition. And your top floor sun deck for afternoon tea and snacks, as well as your food seating arrangement outside along the Binnen Alster.

The hotel is historical and very centre located in the city. Most of the shops are just in a walking distance. If you had chance to have view room, you can also look to the lake. Rooms are comfortable and clean. Bathrooms are perfectly designed and had various choice of bathroom amenities.

My room was looking for internal hall. It was dark and cant have too much fresh air. If I am not wrong there are 3 restaurants one with michelin star and other 2 for normal foods. I experienced steak restaurant however I cant say it was perfect, waiting time was awful. Foods were fine.

The Hotel Vier Jahreszeiten is a delight! It is truly and olde world fantasy - with modern glamour. The room was large and expansive, and equipped with everything you could want - gorgeous bathroom and furnishings. The lobby and lounge are beautifully decorated, and serve for any meeting or encounter you could imagine. The real delight though is the staff - they are warm, friendly, funny, and clearly very proud and invested in where they work - and wanting to share that excitement with you. We had a fabulous dinner in the grill - very well taken care of, and had breakfast in the beautiful Condi room - the buffet was amazing - so beautifully displayed and well thought out. You overlook the lake in Hamburg, and are well situated for all this beautiful city has to offer. I would love to go back - it's exceptional,