Lovely hotel on the edge of the old town. Breakfast was good although some extra hot choices would make that really great. The bed was very comfortable.

Although check in was available until 9pm, when we arrived at 8:30 thee was no-one available to answer the door or let us in. We rang the hotel phone number and were provided with instructions over the phone to open the keysafe outside the door. We then had to return that to the outside safe once we had got our own key. The hotel doors are locked all the time so unless someone is there and answers the door bell the only access is by ringing the hotel phone number. This should be made more obvious when the booking is made.

The best 3 things from this hotel were: 1) The staff: Who was very diligent and tentative and extremely friendly, it was very nice to deal with all them. 2) Exceptional breakfast served inside rooms very comfortable and with nice arrangements. 3) Location: About 10 minutes walking distance from the river and the beautiful old part of the city. Also the parking lot assigned about 150 mts from the hotel.

The only thing disappointed was the stains marks over the room carpet. However it was fully compensated by the attention and service of all the staff it was present during our stay.

Good location, friendly staff, good breakfast and very good coffee (what is rare at hotels). They even have a mini-gym.

I came just at 23:00, but I didn't see at the end of the confirmation text that check-inn is just before 21:00. I didn't receive any message about that from a hotel (so I needed to look for an another one at the middle of night) and couldn't reach anybody, so please pay attention to this small but very important detail.

Very friendly staff. Enjoyed the sauna.

TV was rather outdated. It did not have standard channels such as CNN. But clearly, it was a bad idea to watch TV while in Heidelberg. There was a lot to see in the neighborhood.

The location was great (just off the pedestrian area). The hotel was easy to find. The staff was efficient and friendly. The room was comfortable (I prefer a firmer mattress but the one in the room was certainly acceptable). They handled the breakfast expertly. At arrival you choose between two seating times. This worked perfectly; not too many people arriving at the same time and overwhelming the staff, seating area and food supply. We were impressed and certainly will come back again.

They had a makeup mirror that was broken; it refused to stay looking at my face, it dropped down.!

Staff was great . I have to thank each one that tried to me help and support ( starting from the reception to excellent breakfast team ) I stayed there just for one night to take my exams at next day. In the morning they provided me with a great coffee . Thank you to all.

We arrived very early before noon, they allowed us to stored our luggage, when we came back by 2:30pm, the rooms were ready for us, so they allowed us to checked in early as usual which is great for us after a long flights. The staffs were very friendly and helpful especially Nicoletta. The rooms were comfy and the breakfast also good.

Very friendly staff. Great location near Old Town but also short direct bus/tram ride from the station. Comfortable room. Very nice continental breakfast.

Nothing. The bathroom is quite cosy but very nicely appointed with a great shower.

Location was great close to the old town and also to a transport (trams & buses) hub. Hotel staff were very friendly and spoke excellent English.

No real complaints, except for the lack of a bar!

Lovely, well appointed hotel in good location. easy to find from tram coming from rail station. nice big room and bathroom all modern fittings!

No bath mat in bath and we found it a bit precarious getting in and out to shower. Only a minor point but a mat would help