Great hotel, great staff. Excellent and stylish hotel, very clean comfortable and quiet room, great and full breakfast (as well as the place), free underground parking. The behavior of the staff impressed us and made us feel as welcome as we feel when we are greeted and hosted by our dear friends. All the staff were impeccable but we would like to give special mention to SIMONE. Sensitive, friendly, with excellent knowledge and targeted answers to our questions, ready to help us effectively. She made reservations and found us places to eat and visit. Simone, thank you. I highly recommend it.

Οne or two hangers in the bathroom

Our stay in Heidelberg, Germany, was nothing short of magical! The picturesque town, with its enchanting blend of history and modern charm, swept us off our feet. Our accommodation offered stunning views of the Neckar River and the iconic Heidelberg Castle, which looked even more breathtaking illuminated at night. Wandering through the romantic old town, crossing the historic Old Bridge, and enjoying local delicacies were unforgettable highlights. The warm hospitality we experienced only added to the beauty of this vibrant city. Heidelberg is a destination we will cherish forever—an absolute must-visit!

Nothing!

- The staff was very nice and offered proactive help and advice. They even will give you food recommendations. - They gave us a free upgrade which was unexpected. - The breakfast was a bit expensive but very varied. - The room was comfortable and clean. I also wasn’t able to hear any neighbors or annoying sounds.

- The bed was described as a queen size but felt smaller. - Early check in would be nice to have but I understand it isn’t always possible. The staff was nice and let us leave our luggage in a safe space. - There are no amenities that justify the price for the stay, although the rooms are nice and so are the rest of the areas.

We loved this new renovated, clean and cosy hotel! Nice hall, big parking, spacious room with a compfortable bed and coffe machine, frendly staff at the reception and restorant. Breakfast with a good variety of dishes (special thanks for the hash browns!), delicious fresh pastries, good coffee and fruits. We thank the hotel for making our stay in Heidelberg pleasant and comfortable!

1. The washbasin tap is made inconveniently and far from the sink, so when washing your hands you need to be very careful not to touch the sink Also, the heated towel rail under the sink is located inconveniently and interferes with access to the washbasin. 2. It would be nice to inform your giestes that the baverages in the frige are free of charge

Everything went well except internet connection. The dining area is attractive, as is the lobby and the room decor. The staff is helpful and efficient. I thought that this location would be closer to the historic core than it was, but it was not a long walk away. It is also right near the tram terminal that connects the hotel to the railroad station. There are restaurants nearby, a barber shop, a supermarket across the street, and other facilities.

The room size could have been better but it was certainly OK and had the necessary facilities.

Very nice, brand new and stylish hotel located at a stone throw from the old town.

Very clean and nice staff. Excellent location for getting to all parts of the city. The room was spacious and comfortable. Free sparkling water was nice.

The public bathrooms downstairs had the toilet roll holders falling off, we had booked a room with 2 double beds, but when we got there they said it was only single beds- so they gave us an accessible room but there was no rails to hang towels. The room was 23 degrees and the air con did not work.

The staff were incredibly friendly and helpful. I was a mom traveling alone with her 12 year old daughter from the US. The language barrier made me nervous, however the staff made us feel welcomed and helped with everything from taxis to directions. The building was beautiful and our room was spacious and clean. The restaurant was convenient and the service and food were top notch. Stayed at 3 different hotels on this trip and this one was by far my favorite. I hope to be back someday!

Spacious room, extremely (!) spacious beds, great matrass, nice and pretty style in general, very good service at the reception desk. The room was not more expensive than any other 4 star hotel, excellent value for money.

The hotel's entrance is not at the hight of the hotel's level inside; small, not representative at all, understatement at the wrong place. You have to push the revolving door manually instead of an automatic turning. Would be worth redesigning.

The location was great with nearby restaurants and shops. Parking is possible at a secure garage below the hotel for an added fee. Our room was small (two double beds) but comfortable. Breakfast was average, and staff courteous.

Rooms are equipped with a watercooker and instant coffee packets. A coffee machine would have been appreciated. Although comfortable for a single night, we probably would not have extended our stay given the limited ammenities of the rooms.