Lovely staff. Not only they were quite helpful, they were super nice as well. The room was clean and comfortable. The bed and pillows were really good. Also the shower, and the smart toilet were great! Also the breakfast was really good and everything was available, with good quality. Would definitely go there again!

I wouldn't call this really a problem, but if one desires to stay close to the old town or city centre, this hotel might be a bit far, like 40-50 minutes walk. But then the tram station is so close to the hotel (4 minutes by walk) that this issue can be easily resolved.

The staff was the best. There were 2 receptionists doing the check in. Besides English, they also spoke Spanish. They were both great, nice and efficient. Very unusual GOOD customer service in Germany.

Well, the location is next to the train rails. And the entrance is not from the main road. I went in a business trip and it didn't bother me. I guess it is a good hotel for a business trip. If I were on holidays I would expect a nicer location

I was stranded in Munich due to a snowstorm and stayed at this hotel. I just wanted to say how exceptionally kind some of the staff were, especially Sarah (Front of desk) and the breakfast staff who could not do enough for guests. They are really an asset to the hotel!

The welcome at reception set a positive tone for an enjoyable stay. The team went out their way to engage and identify my needs - urgent taxi needed, fogotten toothbrush, speedy room service. Good job. 👍

Nothing. All was good.

The room was very clean with a comfortable bed. The staff at the front desk was very helpful and I enjoyed the bar as well. The bathroom was very nice and the gym had great workout options.

Can't think of any negatives very easy stay overall

Amazing design, clean and easy location to access the town centre with a short tram ride. Love the Straßenbahn. 😂 New hotel, new staff and we understand the process can be a bit challenging, but love it so much, that this hotel will be our choice of hotel, when we return in February again. 😊👍

Heating/Air Conditioning. Rooms are incredibly hot. Customers should be able to regulate room temperature all year round. It’s a standard.

Gorgeous room, geeat shower with heated floors, great space to hang clothes, coffee machine, proper curtains, big bed and overall very nice design. The restaurant for breakfast is also very nice with great choice.

That I had to unfortunately wait for my room booking for hours due to snowstorm not enabling staff to turn up. And the communication was poor. I asked if I could receive a text to let me know when room was ready, and they couldn’t do it.

This was an excellent experience. Almost everything about this hotel was perfect, especially the staff. I've never met a more helpful and energetic one than a bald guy from Saudi Arabia at the front desk :)

There's only one downside and it's location. Could be better.

Absolutely overwhelming place! Super nice service team, which makes you feel like a prince, rooms brand new, breakfast like in heaven. What else can I say? Its Luxury pure. I had a wonderful stay and will definitely be back next time I have to visit my client near by.

Parking in the parking garage could be a little bit less pricey.

The location is good. The reception is friendly and helpful. The breakfast is good. My suggestion is avoiding the peak time, that will feel better. Parkhaus is right under the building, very convenient .

House keep time is later than I thought. But it is acceptable.