I liked the location, the service and the staff attitude. It’s part of a huge mall and in the center of the city. The rooms were very clean and the staff was so courteous, helpful and friendly. This is my impression of the hotel since I started saying here every year for the past 3-4 years. The breakfast buffet is veg and excellent!

I hate that they don’t have an iron in every room. It’s a basic amenity that should be part of every hotel. Also now they do have a gym but it could be much better. However it’s something I prefer not sure that many people look for that.

The hospitality of front desk was absolutely heart warming. Special thanks to Mr. Bala. We stayed in the suite room with a connecting room as my son and my father were both recuperating from surgery. The rooms were super comfortable and very spacious. Being connected to the mall was extremely convenient for us at such a difficult time.

The house keeping staff are very polite, however I think better management and training of house keeping staff would benefit the hotel. We had to keep asking for towels, etc. The worn and stained towels need a change. What really needs an overhaul is the breakfast spread. So limited options! The coffee is awful. Shame to famous Madras filter coffee, really! The serving staff are slow and look fed up. So that part of the stay was a total zero.

Had a pleasant experience staying for 2 nights. The upholstery and linen were clean, breakfast had good options, all the staff were helpful. Due to incessant rains, we had problems in the TV channel reception which was resolved quickly. Reception staff were also great and helpful.

Though all visible areas and linen were super clean (am allergic to dust and I didn’t sneeze even once here, which was great), the area under the bed was very dusty. This is because bed is fixed and there were water bottles and dust from ages ago. Rooms 404 and 401.

the staff - too much of service oriented . that made up for somewhat below the expectations in terms of general cleanliness .

for me it is fine as am vegetarian. but someone who wants to egg non veg including eggs , could be in for some surprise as the dining was all vegetarian. no complaints as far as we are concerned and we were fine with that , but for some that could matter

Everything was excellent and awesome at the hotel. The staff was so helpful and courteous that they even changed my room since it was smelling cigarettes in the room allocated to me. Location is superb as its located just behind Express Ave Mall so it's very convenient for people to shop around Rooms were spacious and comfortable. Pillows were very soft. They even picked up my dinner that I ordered from McDonald's. Breakfast was awesome but lacked variety. I would still rate it 8/10

Nothing to mention.

Breakfast, sambar, dosa multiple flavour, chai multiple flavour, excellent service from the staffs The hotel manager Ramesh helped and guided us whenever needed, very kind person, a gentleman Clean and tidy room, very spacious, good security Accessible to the Express Avenue mall

I liked that it felt very safe and secure, I really enjoyed the breakfast, staff were very helpful

a few things in the room were a bit broken, usable but not ideal, for example the electric sockets and the sink.

Excellent location and value for money! Large rooms, albeit showing few signs of wear but great for the price and location. Very helpful staff

They should have called out that it's a pure veg restaurant and room service (its mentioned under description but you wont catch it easily). The veg food was decent and lot of options in the mall anyway.

The Hotel location is excellent. Rooms are clean and spacious. Bathroom is very nice. Restaurant is good and have right variety of food options. Staff are nice and Particularly Ramesh, front desk is very helpful.

overall stay was fabulous, the staff were very friendly and amenities were great

the maintenance and coice of furniture could have been better. I also feel the price was a tad higher, if it was Rs. 1200/1500 cheaper it would have been a more worthy stay.