Our three-day family stay at the ITC Maratha exceeded our expectations. The warm hospitality, luxurious decor, and spacious room provided a comfortable retreat during the monsoon. Indian breakfast options were amazing since we don’t get to enjoy the same variety while living in another country. Conveniently located near the airport, it's perfect for travelers. Overall, the ITC Maratha delivered a memorable and convenient Mumbai experience. Highly recommended for its impeccable service, excellent dining, and top-notch amenities. We look forward to returning for another delightful stay.

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Staff specifically - Vishwajeet (FO), Nikita ( DM), Adarsh ( FOM), FOOD AND BEVERAGE PERSON AT Dakshin restaurant on 6.1.2023 during dinner, Luggage handling person at Checkout and the FO person who did our check out and the person who dropped us at the airport. The car was pretty neat and clean. Housekeeping team they were working really hard as there was a big wedding group in house and they were busy turning around the rooms. They are the silent workers whom we usually forget to recognize as they are behind the scenes and even the Chefs at Dakshin restaurant.

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Everything from start to finish during our stay in ITC Maharata for 3 nights ~ from airport transfers to/from Mumbai T2 Airport, checking in staff, porterage service, superior family room suite on 4th floor, excellent full board meals included each day, swimming pool/gym/Spa, Upper Crust Club lounge access 6-8pm with unlimited drinks and nibbles included. When do I end? On last day, our return Emirares flight to Dubai was at 7pm onwards to London, duty manager kindly gave us a free late check out at 2pm instead of 12 noon. House keeping service in the room was great in terms of cleaning bedroom twice a day or more if need, restocking items like coffee/tea sachets and natural bottled water. Laundry service was fantastic and quick so less to wash when returning home. WELL DONE ITC MAHARATA MUMBAI, NICE END TO OUR 5 WEEKS FAMILY HOLIDAY ALL OVER INDIA. WILL RETURN AGAIN HERE SOON AND ANOTHER ITC HOTEL SOMEWHERE ELSE IN INDIA IN FUTURE

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In spite of a large wedding happening upon arrival, the staff were courteous and I was able to get to my room very quickly after a long day of traveling. The room was large, extremely comfortable and filled with all the amenities one might expect from an elegant 5 star in Mumbai. The Pan-Asian restaurant was excellent and the breakfast lovely especially early in the morning when very few people were there. Also, always ask the extremely helpful curbside staff for help getting cars!

The check-in experience felt a little manic with all the wedding guests asking the reception for more information. Perhaps a dedicated person in the lobby during big events like these could make the reception staff less hectic.

Staff is very polite, courteous and attentive. The facility is traditionally themed and very beautiful. Food is very tasty

Veg and non-veg food should be kept separate

Very beautiful hotel with big rooms and a great SPA. Nice decoration and a few good restaurants (although very expensive). We had a nice short stay; only one night for a layover.

The only issue was with the smell in the room. The room we had been allocated smelled very strongly of air freshner, so strong that we immediately asked for a different room. It smelled like cheap toilet air freshner, not anything like incense or nice aromas, and just to be clear, it was not only about the smell itself, it was that it was really strong and uncomfortable. We were immediately moved to another room (staff were great all along) which had the same issue. It seemed like the whole floor was like that. I wonder if they were trying to cover any other smells of dump or so. Anyway, the third room was a bit better as they had covered some of the smell with some incense, which was more breathable.

Nice clean rooms. Very good restaurant choices and an excellent breakfast buffet. Friendly and helpful staff. Concierge was very helpful and provided good recommendations for nearby famous restaurants as well.

Cleaning of the room was delayed on the second day of our stay, and we had to wait for it to be readied, especially as we had returned from a tiring day out and needed to relax and freshen up.

Excellent breakfast with a huge variety of choices of vegetarian and non-vegetarian dishes, salads, desserts and hot and cold drinks. Fully air-conditioned hotel from the moment you enter. Great size of double room with large bathroom with a bath AND shower (separate but in the same bathroom). Very hosptable, friendly and humble staff members.

The time for room service should be faster. We had requested for a manager to call us back on an issue but this never happened. The price of INR 10000 (roughly £120) per night is steep. Another hotel, Sea Princess, we paid INR 6000 per night and the facilities are similar except that ITC Maratha is very close to the international airport.

The property is a stones throw from the airport and the highlight of the stay was sumptuous meals that was offered three times a day . Thank you Chef , and kudos to your team for serving authentic Indian food . Couple of minor items that I wanted to point out was the shower panels ( room 1212) were not properly sealed (lack of gasket between panels I believe ) that let the water out from the shower stall , and also the TV didn’t turn off , I didn’t bother to call the maintenance . The power would turn off but then after few seconds “ No Signal “ would be displayed on the TV .

It is impossible to get thru the breakfast buffet without overeating. Buffet has a good combination of healthy and unhealthy options. Fitness center is well equipped and staffed. Staff is very attentive and courteous. They are genuinely looking for feedback and ways to improve. Location saved me a lot of time that I would otherwise have spent in traffic. Tip: Do whatever you can to avoid rush hour traffic.

Breakfast buffet is slightly overpriced for the leisure traveler. For leisure/family travelers, a smaller buffet at a lower cost would be a better option. Property and decor are authentic, original and tasteful; although a bit dated and non-contemporary. Non-smoking room assigned to me ended up being a smoking room.