I was a bit hesitant because of different reviews but in the end I think the hotel was very nice, good value for money. It's not the newest hotel but everything was good, nice apartment, very kind and helpful staff. Bathroom was nice and clean, which for me is the most important thing. I loved the balcony and the view from there :) Great location downtown, close to Jaffa street and about 10 minutes walk to Old city and still in a fairly calm and silent city part. Public transport was also close everywhere. Definitely would stay here again :)

The kitchenette wasn't equipped almost at all, there was only a kettle and some cups. But when we asked for something we got it from the receptionist - bowls and spoons. :) And a minor thing - the balcony chairs and table were very rusty so this would be nice to either paint or get new but otherwise everything was nice.

The property was very comfortable , the staff exceptionally friendly and helpful and honourable A lovely , very central place to stay over in Jerusalem

There was nothing about hotel Hillel 11 that we did not like. The only issue i had was not with Hillel 11 but with Bookings. Com who did not reply to numerous messages re the price. and in the end the two nights at Hillel 11 cost us a lot more than we had expected as the hotel were unable to meet my requests . My original booking for one night was an acceptable amount but when i changed the booking it to stay over 2 nights bookings . Com charged 3 x the amount and failed to reply to my queries. Even on the bookings . Com website, the amount quoted was considerably less than we were charged. As the booking was through bookings . Com the hotel were honourable to them and had to charge us that amount. Beware getting into such situations

Lovely hotel in a fantastic location with a super-friendly and helpful front desk team specially Atwan. The room is very comfortable and clean. Excellent restaurants are nearby, and it's within easy walking distance to both the Market and the Old City. Great job overall!

The breakfast is not served at the hotel, despite the reservation including breakfast. Instead, you have to walk 10 minutes to another place, (Lev Yerushalayim Hotel), and the quality is really poor. There is no variation in the served food for example, there are no cereals and the vegetables also look bad and old.

Antoine, at the front desk, was absolutely magnificent. Very hospitable and exceptionally gracious. 10 stars for 11 Hillel ! Location is brilliant, quiet and unassuming. Maid service daily. It offers coffee maker, sink and fridge. We will be back. !

I really like the location which is at the heart of the city and about 10 minutes walk from the Old city and Mamila Mall. I liked the size of the room, comes with a living room and separate bedroom with door, much like a proper tiny apartment. The bed was comfortable. The reception guy at night who was on duty was very engaging and made us feel welcome. I booked a stay without breakfast and wanted to avail of it, but seeing that my mother was disabled, the receptionist was very honest to tell me that the breakfast place is in a separate building and that it would be inconvenient for my mom. I really appreciate that and information like these should always be relayed to elderly tourists who might not want to walk far for breakfast. I liked that the hotel is near 2 private parking spaces, though expensive, which is convenient for parking my rental car to avoid damage. I parked in both Jerusalem Tower and Jerusalem of Gold (cheaper than tower).

As mentioned, the breaks fast place, but it is not an issue if I was by myself. Also, the key/keyhole of the room has some issues, sometimes it doesn’t want to open, at some point I had to call the help of the housekeeping guy and he opened the room using his master key.

location

tiny rooms with no windows

I didn’t eat the breakfast here. The location is very good! Near food, shopping, and public transportation. It was very convenient.

I expected that the sofa would open to a bed. I reserved the room for myself and my 21 year old son. The sofa was comfortable to sleep on. I did not like that it was hard to find linen to put on the sofa. I felt that bedding should have been ready for us as I said I took a room specifically for the sofa. When I asked for extra linen, the concierge said there wasn’t any, but he looked and found some for us. It all worked out fine.

Antwan and the rest of the rotating staff were nice and so accommodating, we were so very pleased with their willingness to help us! The ease of adding a few extra dates to our stay was very helpful and relieved the stress of having to find another place in Jerusalem. The central location was also perfect, and the breakfast on Shabbat morning at the neighboring hotel was EXCELLENT! We will definitely be coming to Hillel 11 Hotel again!

The ONLY thing I wish was a bit better was the kitchenette area. With having to eat kosher, it would have been nice to have a small cooking area for Shabbat. Not a deal breaker, but would be good.

I always like staying at Hillel 11 when I am in Jerusalem. Very close to center yet not the main street, its a great value. Front desk is as always helpful. Mohamed Zahde gave me a great welcome. Its clean, a/c close to Ben Yehuda at a price that can't be beat!

This is not the first time I have had problems with the TV. Also the shower door needs attention and for some reason got four lotions and no body wash

I liked Everything about the Hotel,especially the very early check in at 9.30am,when my room was all ready,&clean for me to move into,I would highly recommend this hotel to anyone,&I will definitely return here again,I have also stayed here previously,&so have my Parents too,Ahmed at the front desk who checked me in early was most helpful,kind,patient,&considerate in everything,&provided me with excellent customer service,&hospitality too,along with all the other hotel staff who were all incredible too,I am giving the hotel 10/10 in Everything too for my stay there.

There was nothing I didn't like.