I loved my stay at this hotel. It was very centrally located with lots of restaurants, bars, and markets within walking distance. Jaffa gate to Old City Jerusalem was a quick easy walk. The views of the city were spectacular. The kitchenette was great to have. This was the perfect place to accommodate a family at a reasonable price. Staff were very friendly and helpful. I would definitely stay here agin.

There is no restraurant or lounge. It really is just a small place with a few rooms on the 21st Floor of an office building. I would have liked a place within the hotel, outside of the room to relax. Not a major deal.

The 21st Floor Hotel has so many wonderful things to offer.  The views of Jerusalem are breathtaking; the location is superb; close to all public transportation lines, many restaurants, shopping and a 25 minute walk to the Old City; the apartments are spacious and comfortable;  the staff is excellent and the elevators are very efficient.      Oz the hotel manager is extremely friendly and engaging. And he's knowledgeable about the area and always either had an answer or knew where to find one for us. His English is excellent, he's just a really nice guy! Anas, the staff supervisor, was also extremely helpful and accomodating. His answer to everything? "Of course!" Hadassah and the housekeeping staff also made us feel right at home and were extremely flexible about the timing of our daily room cleaning. They wanted us to feel at home and we never felt like we were a bother to them despite our variable schedule as we toured the country and came back at all hours. They were always eager to assist us in any way they could. The owner Yoel was around a lot of the time and he made sure all of our needs were met.       The apartments are well appointed and visually appealing.   We understand that the apartments will be undergoing renovations in the near future. That will surely take care of some minor repair issues that didn’t impact our stay but will keep this a 5 star operation. We stayed for 5 weeks.   We appreciated how much closet space and drawers there are as we could unpack everything and stay organized!  Also, the fact that there are 2 distinct levels of living space was especially wonderful for our extended stay so my wife and I could have our own space at times. The coffee and tea station was very useful each morning, and occasionally the staff put out pastries for the guests. A very nice touch!       Overall, we had a great experience at this hotel. We will certainly come back again!

Really no complaints. We've been home for three days and we already miss Oz and his team!

Situated near the central King George street, with shops and restaurants arOund the area. There are several bus stops adjacent to the hotel and the tram is 350 metres away. We purchased Rav cards and travelled on the buses on a number of occasions. The hotel is situated on the top floor of the building and has spectacular views over Jerusalem. The apartment was comfortable, with a microwave, hot plates, fridge and Netflix. The upstairs bedroom and bathroom were spacious, air conditioning on both floors. Staff were extremely helpful and sent out a bag of washing for us, for a reasonable price of 90NIS.

Nothing

Great concept, they took the top floor of an office building centrally located in Jerusalem and made it into a hotel. The room was very big, private bedroom upstairs and down stairs had a kitchen and room to sleep my 3 kids. The parking is directly under the building, it’s minutes away from Mahneh Yahuda and a 25 minute walk to the Western Wall - all in all a great place to stay in Jerusalem with my family. The front desk person Oz was very nice and gave us some tips for our stay and the owner was also around and was a very nice gentleman.

They charge per person, I booked the default two people booking.com lists without thinking about it, as it’s never an issue in the United States hotels but at check in had to pay for my kids, but they did set up extra beds for them so all in all it is what it is and it’s worth it still.

This is a really good find in the middle of almost anything you could want as far as the old city and shopping/food. The hotel is on the top floor of a residential building. Make sure you taxi driver is aware of this and sees the picture of the building. We arrived a bit late our flight was delayed. We finally arrived at the hotel around 2am BUT the taxi driver swore there was not hotel in the building so he rode around asking other folks for about 30 more mins. Finally I just said let us out here and we will just go in and see for ourselves. (The price was fixed so it wasnt a stall technique.) When we get upstairs it is 3am. No one is in the office and that is to be expected in a boutique hotel. I used Whatsapp to call the number on the office door. Yoel the manager answered at 3am. There was some issue where booking.com did not have the reservation loaded. Yoel actually cared enough to remotely show me how to get access to a room that he knew was available. The room was larger than I had reserved and they let us stay there for the duration of our trip. The next day we had scheduled an early tour (Elbow Tours....excellent ask for Eli.) Yoel was patient with us did not rush check in until we got back from the full day tour. Then I met Oz. Oz has a great personality. He is right for hospitality. He genuinely cares about your stay and was helpful to let us know where to find whatever we needed. Oz is one of those people you feel like you instantly want to become friends with. We were scheduled to get on a cruise from Ashdod and needed a covid test. Problem being most of Israel was done testings. Yoel, Oz, and a young lady I forgot her name, they all worked soooo hard to help my wife and I find this test. They called, they searched the web. They honestly gave us a couple hours of valuble time. (We still had trouble finding a test.) But eh major thing is that the team at this hotel CARE about you and your stay. Service matters more to me MOST!

The hotel has some small things to repair in the room. Nothing major. You will not beat the views so get over the small things!

Unbeatable views over Jerusalem from the picture windows of our suite on the 21st floor of this building at the top of Ben Yehuda Street. Spacious apartment and very helpful staff. This hotel does not have a lobby, on site breakfast or other hotel facilities but with a full kitchen and plenty of nearby restaurants and cafes these are not necessary. Our adult son was comfortable on the sofa bed downstairs. We were minutes walk away from Machane Yehuda and an easy walk to the other sites of Jerusalem.

A few things are starting to get shabby. The block out blinds on the big windows were faulty but the staff did do everything they could to help us.

Our stay extended longer with the arrival of my aunt, and the hotel was very gracious in accommodating us and with preparing her room (which was normally set up for children) to be more comfortable for an adult. Everything in my previous review still applies. We had a wonderful stay. I just wanted to add that Joel, the hotel manager, was incredibly helpful when we needed to get the PCR results for the flight home. He helped us call Superpharm when the results were delayed and got them to us (and printed out a copy for the airport) just in time. He (and Annas) were both easy to reach whenever we needed anything before and throughout our stay. We'd definitely stay here again!

Some of the things in the room were in need of a little touch-up aesthetically, but nothing too serious. Again, the hotel staff was very helpful if we needed anything, and the hotel is in a very convenient location.

We have stayed at this hotel before, so in our first big international trip in two and a half years, we decided to go with the familiar and stay with them again. I’m happy to say the services and facilities have remained consistent and of high quality. The staff, especially Yoel and Anas, were beyond helpful and accommodating when it came to making sure we were comfortable for our stay. The view of the city is breathtaking (we can see the Temple Mount and the gorgeous Jerusalem sunset), and it’s the perfect location in the city center (close to markets, restaurants, bus stops, and tourist attractions while being far above most of the city noises). We love having a kitchen as well; it is well stocked with the basic utensils and is perfect for making meals when you get tired of eating out all the time (I’ve grown quite fond of the induction stove!). And this is probably the first hotel we’ve been in in awhile where we enjoy the beds; they are just the right amount of firmness for us, so no back pain! We even had a late check-in, and it went very smoothly, which was very appreciated after such a long flight. Highly recommend!

LOCATION is amazing. You are close to everything by a short walk...very short. You cannot beat the value either of the size of the apartment and location when traveling with a family. You have to know that its not a total hotel...its a bit more like an apartment but there is hotel ammenities like fresh towels everyday and they make your beds. But the amount of space you get is wayyyy better then a hotel if you are traveling with a larger family.

Very comfortable with great views. But the staff were the best part - Yoel, Oz, and the others who I didn’t catch their names, made our stay problem free and were a great help to me with contacting the local authorities.

Can’t think of anything, no pool but we knew that before we came..and it’s on the 21st floor. The car park was a little iffy finding-watch out for bus lanes