The room was nice, very clean and quiet. There was a problem initially with the room not being ready even though I arrived later in the evening. The friendly, professional staff took care of the situation and gave me an acceptable solution which made up for any inconvenience involved.

Hotel and sign are not easily seen from street at night. I missed the entrance and had to drive around a bit before I could see where to go. My room was not ready for me when I arrived late evening. I realize things happen but tired travelers just want to rest and relax without drama. Also, the pool at the property was unavailable although they offered that guests could use the pool at the hotel nextdoor.

Location, easy check-in, staff was very friendly and helpful. Check out was easy.

Parking was terrible! There should be a better place to put all of those connex boxes, taking up half the parking lot and construction vehicles taking up 6 spaces. The carpet in the room had a lot of stains, and the bathroom was covered in hair. I didn't call anyone to clean, I just didn't use the side of the room with the dark stains in the carpet, and I cleaned up the bathroom before I used it. The remote was disgusting, and sometimes, it worked. Sometimes, it didn't. Pool was closed! They should give a discount for the day if one of the ementaties isn't available during your stay. Price was a but high.

Front desk staff were very welcoming. Room was clean and the toiletries were nice. We said we didn't need housekeeping to come because we were only there for two nights, but our room was cleaned and beds made anyway. Hot breakfast had a nice range of options for those without special diet needs. Hotel was quiet and air conditioning worked well.

My husband has to avoid gluten, so he was quite limited in what he could eat from the hot breakfast. We didn't have high expectations for his breakfast choices in that setting, but he would have appreciated more fresh fruit options to round out his meal. Beds and bedding are probably ready to be refreshed. Not uncomfortable, but nothing luxurious.

Nice Bathroom with a great shower, beds were comfortable. The Breakfast was wonderful, nice selection and plenty for anyone. I also liked the free coffee at check in. My favorite part was the morning staff - Jamie! Jamie is such a pleasant and positive person to meet early in the morning and the perfect last impression when leaving this hotel.

Most of staff I met, outside of Jamie, were not very customer oriented, and in fact, a room cleaner I came across in the hallway was on the unfriendly side. We were the first at 6am for Breakfast and the carpeted floor was a mess, not just old stains, but food on floor around tables. I would have rated hotel a 10 if day staff were just a bit more interested and kind, and if the dining room floor was not messy.

Very comfortable bed, the A/C and heating unit was very efficient, and the room was very spacious compared to other locations at which we've stayed. The price we got was GREAT for the value of the room.

Limited parking because of the storage containers lined up in the center of the parking lot. My wife found a dirty plastic fork on the floor in a corner as soon as we got there (otherwise, it was very clean room). The small refrigerator was not very cold (we have a similar one at home).

The breakfast was good, the staff was friendly, and the location was very convenient to I-90. The staffperson gave us a great restaurant recommendation at The Ridge, which was like two minutes away.

The pool wasn't working but they allowed us to use the pool across the parking lot at a different hotel. The room did smell like someone had smoked in there at one time but it could have been awhile ago.

traveled in town for Bills game and felt this was a great location. They decorated the lobby area in Bills colors, and even though there were more Bengals fans than Bills staying there we had a great time!

The only thing we didn’t enjoy was that we had no where to sit together around a table after 10:30pm. We like to play Euchre and security came around to kick everyone out of the lobby at 10:30. The room didn’t have a table with 4 chairs to sit around either. not a deal breaker, but we would enjoy a place to spend time together.

staff were very helpful in guiding and checkin process. breakfast was included and has good number of items and the timings was from 6-10 which helped early raisers and otherwise.

difficult to find the location, as the maps showing an adjacent property and we went there and person over there guided back to the hotel. the property is located little inside and is not visible from the road and hence a hoarding over the road will help to find it.

easy access from highway. friendly staff. clean room. decent breakfast. was glad I had a first floor room.

pet fee is outrageous. $50.00 for a 16 lb dog. the place isn't the Taj mahal after all, particularly for return customers. my third time at this property and neither my dog or I ever left any damage or mess. I wonder if you can say the same about people with their horrible children. you should charge a child fee.

The hotel is in a great and safe location to reach any location in the general Buffalo/Niagara Falls area. Breakfast was fine. The staff was very nice and accommodating. The hotel is nice in general.

The guest room could have been a little cleaner as we found a few little things on the floor. Parking can be a concern at night as the lot was full. Need a larger and lighted sign at the entrance.