Our room was spacious enough being the one bed. We were able to get online with a quick call to the front desk for help also. Nona was awesome with helping to see if they were able to accommodate an early arrival and was super sweet when we arrived, was very helpful through and through!

The noise from the hallway comes into the room so easily...which we knew from our last stay. I don't know if its the doors or maybe needing something better to insulate the sound to the hall from underneath the room entrances? We came prepared with a fan and music to help. The newer noise we had though was the backup beepers from the trucks in the business behind the hotel, that happened a lot while we were there.

We got stuck in the storm and had to stay overnight in Buffalo before flying out to Atlanta. I booked that evening and the shuttle was waiting when we exited the airport. Upon arrival the friendly host checked us in and helped me purchase a couple freezer meals to make in the microwave as the storm was worsening. I awoke the next morning to find the power out and when I went downstairs I was greeted by another friendly host who offered us water bottles and confirmed the airport shuttle was indeed running. The young man who drove us in the night before was shoveling snow and we thanked him again before we boarded the shuttle with our morning driver. Pleasant and clean, even with no power and carrying the bags down the stairwell since the elevators wouldn't work, the staff stayed positive and helpful throughout our stay. Thank you!

The room was clean, well laid out and comfortable. Bathroom was a perfect size and everythign was updated in the bathroom and the rest of the room. I liked that there were 2 areas for USB chargers since I forgot the part of mine that plugged into the wall and really needed it one night. Location was also very convenient, which is why I chose it.

The staff was a little lackluster in personality at check in and check out. They weren't mean or anything, just not the happy personality types you expect when checking in. A downside of this hotel is that it is right ont he flight path of the planes. Thankfully they don't run all night long but, they do start up first thing in the AM. I was also able to hear people outside a little too easily - and I was up early each morning during my short visit. I think a little sound proofing would help, especially on the 5th floor, which is where I was. Otherwise, ask for the quiestest part of the hotel.

The lady at the front desk was the kindest, most professional and friendly I have dealt with in a long time. We were exhausted when we arrived and there were no rooms ready but she and the team made a Herculean effort and we did not have to wait too long. It was very much appreciated.

I can't think of a thing except for our stay was too short! We have stayed at this hotel a number of times over the years and keep coming back because it's got a great team of people, it's clean and comfortable and is well located and well priced.

Easy check in process, wonderfully dog friendly, with a cute little potty area that put our pups at ease. Staff was all super pleasant and helpful, the breakfast was great, and the beds were super comfortable, especially after a very long drive

The air conditioning was not working, but it was cool out the evening we stayed so it wasn't too big of a deal, and I have no doubt the staff would have helped us out if we had asked. Everyone was super nice and helpful, we were just too tired to ask for help with the a/c

The shuttle worker that took us to airport was so nice we enjoyed our ride there with her she was so amazing

I had called the hotel to get shuttle bus lined up early in the morning I think the guy name was Jim he told me numerous of times he had it together I get up the next morning and talked to the driver she didn’t have anything down for us for the shuttle bus that morning I started to panic but she assured me she was gonna get us there she said don’t panic I got y’all she was so amazing

We loved breakfast both mornings and that the pool was open for such a huge part of the day. Beds were comfy. May be a bad note for some, but the rooms were snug...this worked for us since we were trying to be away together as a family.

I've never been to a hotel where you could hear so clearly everything in the hallway, let alone right into the closed room across the hall. That made for a much earlier morning than we anticipated. It would just get super loud every once in awhile, no ongoing noise from anyone where we could have called the desk for the issue.

location

Our stay at this inn was very good until checkout which to us was very disappointing, housekeeping decided to clean our room and empty our belongings before we checked out. Front desk were helpful and did have our belongings behind their desk, we would think twice before staying here again.

I really liked the location, it was close to everything restaurants, mall, and around 15-20 minutes from the Niagara Falls. Nice breakfast, and coffee the whole day was available, and the parking lot was free. I would definitely stay there again. Kaylee, the receptionist, was really helpful and super nice.

The room which my family stayed had a weird smell, but it didn’t really bother us. It might have been due to the windows being closed/locked all the time.

Spacious ,clean room and Bath, Excellent location for shopping,, Convenient parking.

The dining space is limited and most of the guests rushed for the breakfast between 9 to 10 so the area was over crowded and my family and most of the other guests could not find the tables to sit.