Good location just a few minutes walk down to the centre. Average sized room, decent sized bathroom. There's a vending machine with beer in it just up the steps from reception (you'll miss it if you only take the elevator!) We had a minor wifi issue on the first day but on reporting it at reception the next morning one of the staff came directly up and resolved it in just a few minutes.

The bathroom lights were blueish and quite dim so my partner couldn't do her makeup in front of the mirror in there. I think the reason must be that anything brighter would shine directly onto the bed if turned on at night (the switch was outside the room so the door would be open when turned on), but maybe there could be two switches or something?

Location is absolutely superb, if I had researched more I would have realised the tram, from the airport, terminates at the San Marco university stop which is literally a 2 min walk to the hotel. However, enjoyed the walk from the Santa Maria Novella, (main station), which was lovely also, walked past the cathedral and through the bustling streets, this was only a 15-20 min scenic walk. Safety deposit box in the room, no charge, the bell tower chiming on an evening whilst getting ready was lovely to hear, did not ring all night. We had a lovely view over the square. Bathroom was modern.

Maybe requires a lick of paint in the room I was in, just a refresh.

Staff were very courteous and helpful at the breakfast lounge. The staff really cleaned my room daily. The hotel was very near the cathedral, museums, and few minutes walk to the Mercato Centrale. A little walk from the train station but was accessible.

Shower was a bit a small space with only curtain. I wasn’t able to use the WiFi for the whole duration of my stay. I reported it during the first night and the following days to the 2 staff at the reception but nothing happened. The guy receptionist offered to change my room only on the last day but I needed to go out very early for a day tour and went back late so I wasn’t able to arrange it with him. He said he can only change my room if I’m around.

Room and bathroom fantastic. Location perfect. Liked the student bar across the square. Breakfast would have liked more cereal and fruit options. The first restaurant recommendation was superb Osteria on the first cross roads found turn left from the hotel. Great food, drink and service - thank you.

We would have liked a bar area with cheese and meat platter with small range of drinks either in breakfast area or a pop up in the area in front of the hotel for a few hours and state the opening times 2/3 hours suggested. Looks like there used to be a bar there in the past. The second restaurant recommendation was not good, very long time waited for pizzas and restaurant staff not told us the wait would be so long.

Hotel was a short walk from the station and Duomo, Accademia etc which was ideal for us. Breakfast was great, good selection (no hot options). We shared the suite which was a bathroom and 2 bedrooms (one smallish twin without a door and one large double). There was a fridge. The beds were comfortable and bathroom was good.

Shame that the suite didn't have an area separate from the bedrooms for us to sit together. The wifi was very poor, worst of any of the places we stayed at in Italy. There can be noise from the square late at night and early in the morning so if you're a light sleeper, take earplugs. No kettle.

This place offers good value for money. It’s just a stone's throw from the bustling area, including the stunning Cattedrale di Santa Maria del Fiore, Ponte Vecchio, and an array of bars and restaurants. The location is truly fantastic. I was pleasantly surprised to find my room ready upon arrival, even before my scheduled check-in time, which I greatly appreciated after a long walk from the station. While the walk to the station is enjoyable when you’re not weighed down by heavy luggage, the path can be a bit uneven, making it feel longer as you navigate through busy traffic of cars, bicycles, and pedestrians. B reakfast is buffet-style, featuring pastries, yogurt, and juice—nothing too extravagant, but it gets the job done.

The room is quite small, with a compact bathroom. I might feel this because my previous stays in Italy have set a high standard.

Well, the best bit for us was the location. Step outside and you're on a beautiful piazza. Go round the corner and you can see the Duomo. but just far enough away that it doesn't have the crowds milling around.With decent cafes and restaurants all local. staff were helpful, kind and funny room was lovely with a city view shower was warm and powerful spotlessly Clean throughout good breakfast But the location was the best bit!!! comfy bed and real old city ambience in the architecture and furnishings

if you're looking for ultra modern city centre chic then perhaps this isn't for you.

The room was beautiful (rustic and classy) and extremely clean. The location could not have been better, next to a nice open courtyard, 5 min walk to duomo, 2 min walk to galleria di accademia. Most impressive was the staff. All of the staff members we interacted with were extremely friendly and seemed to genuinely be happy to help. They allowed us to leave luggage behind the front desk after checkout while we explored the city for our last day. They also helped us get a taxi to the train station the evening we left after we had checked out in the morning. I would definitely consider staying here again next time I come to Florence.

The wifi was a little slow and sometimes spotty.

Can’t beat the location, room was modern, clean, comfortable and spacious enough for 3 of us (women with lots of clothes and souvenirs). Bathroom was new and clean. The staff was exceptionally helpful upon check in and especially at check out.

Honestly the only thing I had a little trouble with was taking the elevator at check out. I forgot that it lets off a half a story up from the lobby. I was disoriented for a few mins and roaming the wrong floor. Prob would have been fine during the day, but it was 5 am and sections were closed off making it look different.

Super location, on a small square slightly away from the centre but close enough to be easy walking distance from the principal tourist destinations in the city. The hotel itself was very clea, and comfortable. The room we shared wasn’t huge, but we knew that when booking. But it was adequate, and quiet. The square outside the hotel is close to one of the universities but this did not detract in any way from the atmosphere or feeling of being away from the main crowds. There are a number of good restaurants close by, at a good range of prices and a couple of small supermarkets. The breakfasts were fine. It is very much a continental breakfast with cold cheeses and meats, etc, and pastries. But there was plenty and they will happily make fresh coffee (to the usual superb Italian standard) as an alternative to the machine offering. Finally, the staff were excellent - from the reception to those in the breakfast room and the cleaning staff. In short, a great place to use as a base for a stay in Firenze.

Nothing.