The location was fantastic and it was very quiet inside the apartment. It was very clean and the staff was very responsive.

The sofa bed was not comfortable. We were 3 friends and we thought we had two bedrooms and one sofa bed. But it was one bedroom with a king size bed and one sofa bed. The friend who used the sofa bed was not comfortable and two of us had to use the king size bed. But that was our bad not looking at it closely before booking.

Superb location literally in the centre of Florence. Easy walking to every major attraction and to the river Arno/ Ponte Vecchio and beyond. Apartment was stylish and well appointed and VERY quiet in the evenings given it's central location and throngs of people. Andrea, who welcomed us to the apartment was extremely helpful and professional.

Queues are the norm in Florence so don't expect anything less! We would have liked/expected at least one or two towel changes in the 4 nights we were there, but there wasn't any. Sounds trivial but the kitchen needs to have electrical sockets installed above the worktop as there is nowhere to plug the kettle or the coffee machine in! You have to use a wall socket and then move the appliances onto a stool to use them. Also, providing an ironing board would have been nice, as we did bring an iron but had no suitable surface to iron on except the floor. Not much to ask for the price per night.

The location was incredible. The air conditioning was good, and having two bathrooms was a plus.

The bathtub/shower needs improvement. As it was nice to take a bath, we felt that it could have been cleaner. The bath also does not drain very well. Not once was it fully drained during our stay, which by the end we noticed that the left over water attracted flies. We also found the pillows to be incredibly uncomfortable, and we ran out of toilet paper before the trips end.

Nice, big apartment with an amazing location. The interaction with staff was easy. Since we stayed for over a week, there was one free cleaning and change of bedding and towels also included. The bubble bath is dated, but nice and clean and provides a nice way to relax at the end of the day. There are many stores and restaurants nearby.

Some items listed in the booking.com (oven and iron), were in fact shared between the apartments. I understand that some of the apartments do have the oven in them, as we were offered to swap the apartment. We decided not to, as we didn't desperately need the oven and managed well with the stove. If you do need to use the oven though - I would suggest mentioning in the special request box when booking to avoid confusion.

The property was in a great location. The facilities in the apartment were very good.

The lift broke down while we were using it. We were trapped there for around 30/40 minutes until the emergency services arrived and managed to open the doors and we were able climb out with their assistance.

The location is great, it’s the city center, but it’s quiet at nights The most important thing for all travelers is bed;)it was comfortable! The apartment has its own unique style

No racks or shelves in the shower;( though it looks awesome( modern design), it’s hard to take a shower there. One has to put all the staff you need ( shampoo, shower gel etc) right on the floor. And there is an unpleasant odor in the shower

Excellent location within east walking distance of all the major sights

Not enough comfortable seating for the three of us given that the sofa was made up as a bed. Pillows need renewing as they were hard as rocks!

Great location in busy tourist area, yet apartment was in the interior of building so very quiet.

Would have preferred the 2nd bed to be a proper bed or more comfortable sofa bed. Had 1 great bedroom, then second bed is sleeper sofa. Wasn’t too uncomfortable for a sofa bed, but could have been better.

Location was great, 1 minute walk from the Accademia and close to many places; The space and niceness of the apartment is what made it work really well for us.

Check-in was awkward; I did not have a local functioning phone and was not sure of arrival time, so ended up waiting about an hour for someone to let us in the building and show us to the apartment (building not staffed); they could have provided the building outside door electronic access code so we could have sat and waited in the lobby (public area) of the building until they arrived; once checked in and how things worked explained all was fine; No views from apartment at all but we knew that before booking; pictures on Booking.com represented the property accurately.

really great greeting when we arrived and a really nice roomy place to stay in (not that we did much of that given we were out seeing the sites and what Florence has to offer). Amazing location in the heart of Florence and easy to walk to anything you want to see or do.