Everything was appropiate, the room was quiet, clean. The location was 10 minutes away from pisa centrale, allowing us to visit tuscany with ease. It was also in a nice neighbourhood near a street with many shops. We were able to check in and out at any time.

These are small concrete things that did not diminish our enjoyment of the trip: The internet in the room did not work most of the time, not even when using 5G phone data. The staff were not present in the hotel most of the day, so we had to reach them by phone but the phone number in the paper did not work. We had to look the number online to call.

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown. They were extremely accommodating and allowed us to check in early at like 10am. We got to the hotel super early, and I didn’t want to wait. So this was a big plus. The service was exceptional as well. Would definitely send a friend there. Overall, I had a great experience with the hotel; staff was incredibly helpful, and the amenities were great. The room was wonderful and clean

The hotel was a 10 minute walk from the cathedral and tower which was great. We didn’t have breakfast as we chose to eat out. The bed was comfortable but it would be better if they both had a duvet rather than the thinner bed cover so one person was a little cold overnight.

There was a horrible smell in the hotel entrance and the bathroom. I do not think this is the hotels problem as the same smell if around the city centre. I think it may be a drainage problem.

The location was amazing just a 20 min walk to main square to see the tower. on the way back there were lots of restaurants and bars. The hotel was in a quiet street and parking a available a bonus. Easy drive to the port of Laverno to catch the ferry to Corsica in the morning.

Totally out of the hotel's control and not their fault but part of the balcony base collapsed during the night and fell on our car parked outside

Check in was simple, it was barely a 7 minute walk from the train station and it was clean. The air-conditioning worked really well which was vital in 39 degree heat and the room was quiet. We has a good night's sleep. The room that did have its own private bathroom was well kept.

It's unstaffed after a certain time, which was fine for us but if there had been a problem we would have struggled. Also one of the bathrooms for the booking wasn't even in the room - the guests staying in that room were more uncomfortable.

Super easy check in, it was a fantastic location as you could walk to all the major locations in pisa In less than 20 minutes. The rooms were very clean and well maintained.

A/C left much to be desired. Bed frame was loose and the beds kept coming apart. Bathroom oddly smelt like cigarettes.

I want to give a 10 to this hotel because we arrived with no expectations at all, after reading so many negative reviews. Location is perfect 12/15 min walking from the Train station and same distance to the Pia Tower. The room was Clean and of good size, The bed was comfortable. We arrived late night and we self checked-in which was totally fine and easy, well organized.

Nothing!

Clean, looks exactly like the pictures, perfect for a one night stay. Exceptional location. We booked the suite (for 5 people) and it was exactly what we were looking for; a place to rest for the night. Also, we arrived at mid night and we found the key at the reception desc with a map in order to find our suite. It was right next to the hotel

We would prefer if all 3 of the beds where open and made, since we arrived very late. The receptionist didn’t speak english but we managed to communicate!

All was fine for a two star hotel cannot say anymore than this, you get what you pay for and it was what i expected.

No one on site in the evenings, and it seems to be a free for all to run around and make as much noise as possible as if they were at school.

The communication was excellent, and since we were arriving late it was nice to have the code for the front door emailed to us so entry was very easy. The stay was very good.

There could have been an additional washroom, but it worked, was clean and did the job so it was ok.