Always wanted to stay in this magnificent hotel after being dazzled by the lobby on my last visit to Rome. Despite website saying there were renos when I booked in March I was hoping the internals would be done by mid July. The lobby was long & narrow & rather unimpressive. I had requested a room with an outlook & not looking at a wall as I am a bit claustrophobic. I booked a city view. When we were taken to the room it faced straight at a wall which reception tried to tell me was the side of a building & therefore that was the city view! After a bit of negotiation & waiting we were given a beautiful room with a balcony overlooking Republica which was gorgeous. Prior to arrival we had requested a scale be placed in our room as we needed to weigh our luggage - Rome was our last destination before home. On arrival we were told there were no scales in the hotel. Hard to fathom in a 5* hotel but they said they had a small hand held luggage weighing device they would lend us. When we saw the room there was in fact a gorgeous scale in the bathroom which I suspect all rooms had. The breakfasts were fabulous & served until 11am - very civilised. The room was spotless & well cleaned daily. My only other comments were - we discovered the pool is closed until 10 am which was very disappointing considering it was one main reason we stayed there as I like to do laps before breakfast and the room service night menu was pathetic. We arrived back one night at midnight after a concert & were starving (all nearby restaurants were closed) & there was virtually nothing we could eat (my partner is dairy/gluten free). Menu attached. I have never seen such a woeful room service menu anywhere let alone in a top notch hotel. Other than the front desk “bureau of misinformation” the staff were lovely & very helpful. The building itself is divine in a great location so hopefully post renos it will be the Palazzo it deserves to be.

Pool opens only at 10am & very poor room service menu

Loved the stay, highly recommend it for everyone coming to Rome. Very close to the Rome termini station. You’ll find the the staring point for the tourist bus in a walking distance to you. The staff were literally amazing. They would have welcomed us every time we get in or out of the hotel. I won’t specify a name of a specific staff because all of them were great. Finally, the rooftop restaurant is AMAZING!!!.

The only downside was the fact that it is a bit far from the famous sites like the Spanish steps, Trevi fountain, and the piazza novona (but I enjoyed walking to all these sites). Another thing is the price was a bit too high.

Excellent members especially front desk personnel!!!

Location

Anantara Palazzo was one of the best hotels we have stayed. We were delayed and arrived late near midnight, however the staff were very welcoming and pleasant. The roof top pool and bar were a highlight. A amazing hotel overall. Perfect location. There was a minor issue, however, Laura (sorry if spelt wrong) - the customer relation manager went above and beyond to assist us. She was the perfecto person for her role. Very pleasant, understanding and a great help. She is a big credit to Anantara Palazzo. Grazie Mille.

Nothing.

The hotel has to be the most incredible hotel ever. Exceptionally clean, friendly and knowledgable staff, fantastic breakfast, I would never stay anywhere else in Rome, I just couldn't now I have experienced what I have here. Room was beyond unreal, and seriously, nothing is too much for the staff here. They go above and beyond and the level of service is phenomenal. I'm talking taking your shopping bags from you and delivering them to the room, booking you restaurant reservations wherever you want to go, recommending shops and sights to see. For first class service and an exceptional experience, this is the place to go. You are treated like royalty.

Not really negative but worth noting, you get what you pay for here, its not a cheap hotel so expect consistency with regards to bar prices etc. For example, beer around 12 euros a bottle, tea/coffee 8 euros a cup, however any drinks are served with a plate full of biscuits and snacks, so you are getting more than the average drink if that makes sense. Also - room service coffee was actually cheaper for 2 ppl at 12 euros and was a huge flask so maybe 4-5 cups.

It was by far the best hotel we've been in for last 2 years I guess. We do travel a lot but I really can say that this hotel is totally worth the amount of stars it has. I have absolutely nothing to say negative. From the arrival until last minutes in the hotel it was a pleasure and really great experience. Staff was more than helpful,they had no problem with anything you asked for. Room was extremly clean,breakfast was just amazing,room service and food in hotel was briliant as long as drinks and snacks in lobby bar. Thank you for an amazing birthday weekend, wish you the best.

The hotel is visually striking, located in an ideal location for all of the sights, and has a luxurious interior. The lobby bar is also a lovely place to sit and unwind with a drink. The staff are also very friendly and helpful, the concierge help us organise all of our trips around the city.

The rooftop pool closed for the season the day before we arrived, despite there being a heatwave in Rome, and the main restaurant was closed for renovation with no real alternative available. The unavailability of these facilities wasn’t well advertised before we arrived.

Loved almost everything and was the perfect choice for our final days before heading home. Great staff and breakfast and the rooms were very comfortable and large. The hospitality was excellent as were the restaurants and all staff. We will be back!

We booked especially for the pool and it wasn't working for half of our stay. Disappointing as we paid a premium for the hotel just to have the use of a pool. We understand it couldn't be helped but were not offered anything to make up for it.

The location was fantastic, we were able to Lime scooter or walk to everything. Great bar with a great range of drinks. The pool was a massive hit with my family as it was 35 degrees we were able to use it in the middle of the day and again in the afternoon till 6pm. The mojito pool side after a day of sightseeing were a massive win! Thank you!

The pool could have been open a little later maybe till sunset ie 8pm

Location was brilliant, short walk to the main Termini for trains and buses. We walked everywhere with no issues. Room was amazing. Had a slight issue with our initial room, but was then moved and all was brilliant from that point onwards. Great city view, plenty of space, bed was very comfortable. Utilised the roof top pool and bar, food was exceptional. Staff were exceptionally understanding and very helpful.