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I reserved spa service the day before, the spa opens at 14:00 and we requested cancellation at 15:00. They charged me under the excuse that the cancellation should be done no later than 10:00 am. It’s still not clear how to request cancellation when they are not open. The information should have been provided by the time of booking.

Fantastic property and great staff. The setting is incredible, on the edge of town right, up the hill from the beach, with terraces leading down to the pool, a bar overlooking the water, outdoor seating and play areas, and finally to the piers / sunning area right on the water. You could easily spend days just on the property, but it is a 3 minute walk to the train station or into town (just down the hill), so location is great. We had a 2-room suite for a family of 4 (two 20-something kids);- it was a just a bit tight in the room (1 bath for 4; no larger rooms were available at that time), but we had a great outdoor terrace with table and chairs for 4, lounge chairs, and direct access to the hotel terraces and waterfront (lockable terrace french doors so one can come and go through the terrace without having to go through the hotel). Room was spotless and very up to date (and very private - I never heard another guest while staying in our room, but we saw other guests at various times around the grounds, terraces, bar, waterfront, etc.. Fabulous breakfast buffet included, on a lovely terrace, always got our days there off to a great start. Santa Margherita is a charming town with lots of places to eat and shop at, a lively waterfront (including ferry and charter boat service), and a train station within 35 minutes of Cinque Terre (for easy day trips) and service to/from major cities (Milan, Genoa, Florence, etc.). I would highly recommend Hotel Metropole!

I wish we could have booked a 2-bed, 2-bath room. Other than that, everything was fantastic!

Flawless as usual. Service, cleanliness, facilities all superb. First stayed at The Metropole 25 years ago, before the swimming pool and spa. Prefer a garden view room as greenery explodes with colour in the early morning sunlight. The breakfast spread is epic and you can easily take more than an hour to savour several dishes - hot or cold, savoury or sweet. Location: a few minutes from the train station and buses to Portofino (20 mins) and Rapallo (15 mins). The walk to the town square takes less than 10 mins and there are many beaches to choose from. That said, the private beach and direct sea access at The Metropole is so convenient there's little reason to use any other beach. Sunbeds, deck chairs, parasols and beach towels are all complimentary and the hotel even has several private lifeguards! There is also an outdoor swimming pool nestled in the extensive gardens that surround the hotel buildings. The spa includes a sauna, steam room, jacuzzi and warm pool and is free for hotel guests. Complimentary juices and herbal teas are provided. It's the perfect place to relax on a warm afternoon before dinner. Service: waiting staff, reception, spa staff, night porter, cleaners, lifeguards, etc: all lovely, welcoming people and nothing was ever too much. They are a credit to the hotel and are a large part of why The Metropole has flourished and grown in the past two decades. All in all, it's superb value and the finest four star hotel in Santa Margherita.

No bathrobes provided in the bathroom and no kettle/tea-making facilities in the room.

This hotel is beautiful, in a great location, with amazing views, landscaping and pool. It was exceptionally clean, and one of the largest rooms I’ve ever had in Europe. One thing to note was the incredible customer service from all the staff. You feel like you’re staying at a hotel 2x the cost. Breakfast was so good too - I don’t typically go for that, but it was such a nice addition here.

No complaints - would return again tomorrow!

Staff very friendly and helpful! Amazing location near the train station and only a few minutes walk into the town. Use of outside pool, inside spa area (need to book an hour slot but this is easy to do) and hotel beach area. Only a few minutes walk from the ferry station so very convenient for day trips. Very nice breakfast.

There is a cost for the sun loungers at the beach area however deck chairs are included. Air conditioning could have been a bit stronger in our room.

The hotel is in great condition, the spa, outdoors, swimming pool as well as indoor swimming pool are fantastic, both restaurants are outstanding, service is friendly, and the quality to the food. It is excellent. they have a small exercise room, but have the basics equipment, is good enough to have a good workout. For runners is a paradise .The property is a walking distance to the mayor attractions.

The parking place could be hectic, however, I did not have any issues

The landscape of the hotel is so good that whereever you walk by you have a great view. Also the location is very good. The beach that belongs to hotel was very close to our room. And the balcony shows you the lovely view of the hotel and santa margherita sea. The breakfast is also satisfying.

There is no iron in the room and they don't even bring the iron to to room as a service. If you need ironing, you have to leave your clothes for hotel laundry with payment and also it's not a good choice for short holiday to wait them back.

Great location and walking distance to everything you need. Very easy from train station. Excellent dining on property with stellar service. The breakfast buffet had about everything you could desire including baked goods. We weren’t there during beach weather but that area was spectacular. Loved our balcony view. An elegant property with a friendly feel.

Nothing bad to say.

Charming place! Great location, few minutes to Portofino by car or ferry. It’s very convenient to walk around Santa Margherita also. Pleasant and unobtrusive service. Great people work at the hotel. Thank you for your care and kindness! The most wonderful experience and pleasant impressions. The hotel has a delightful garden, a huge area! Delicious breakfasts and atmospheric dinners. Thank you very much for taking care of children. The rooms are clean and have everything you need. Thanks to the management for considering my request and giving me a room with the most beautiful view and two terraces! If I could rate 100 points out of 100, I would! Thanks to the restaurant staff, you are wonderful! Fast and friendly work at the reception. All my warmest wish!

Hotel is in a great location, near the station and on the waterfront. They have very welcoming and professional staff. It’s a traditional Italian style with beautiful gardens and a super spa/pool. Food in the restaurant and waiter service is superb. Really recommend the chateaubriand. We stayed in room 405 which is in the villa, not main hotel. It overlooks the bay and has a stunning view! Modern bathroom and regular housekeeping. All round, it’s a wonderful hotel.