Location price and availability. Rooms are big and spacious. Ice machines and vending machines all work well. Optional laundry is also available.

It’s a hit or miss about the cleaning. Some of the room have air conditioners that should be replaced. Some of towels should be thrown away and replaced.

The location, plenty of stores and restaurants are within driving distance. The staff is friendly, efficient and accommodating. It has non-smoking rooms only and is pet friendly. The landscaping/flowers are attractive.

Clean rooms, good service, friendly staff. We're staying here everytime we drive to New York (several times a year).

Elevators are very very very slow. Sometimes it's easier to take stairs. Last time we stayed here the fire alarm triggered in the middle of the night. So we spent around 40 mins outside sitting in our car between 2am and 3am waiting for when they figure out how to turn that alarm off. But the hotel is not to blame, probably some idiot just decided to smoke in his room.

Muriel in the elevator, it was a beautiful picture of New York City. It even made me smile. I just wanted to take out my camera and take a picture. I also like the sink and how it was set up. I am tall and it was very convenient to use.

The YooHoo container that was in the window seal on the fourth floor was there when I checked in and it was there when I checked out which tells me no one cleans up by the elevator. The common area can't be sanitized as per covid-19 guidelines if a juice box, yoohoo container stayed in the location the entire weekend. The container is probably still there.....please go check 🤷🏾‍♀️

very comfortable and clean

the tv is pay not smart

Room was really nice, clean and the beds were very comfortable. Coffee/Tea service in the lobby. Great TV choices too and in room movies.

Common areas are run down and elevator was really dirty on the floor. Was expensive but expected for the area.

i wish this location would have had a pool.

Clean

Towel size

location, staff

I called them several times before my arrival but no one ever answered the phone.

silence, close position to mall center