Beautiful view of Lago Argentino from the room. Very friendly staff. Highly recommend working with the hotel concierge to coordinate day trips. Given how tight-knit the El Calafate tourism community is, they're able to streamline the trip planning and coordinate directly with tourism companies.

In-room wifi is not dependable - just to be aware if you are planning to do any work from the hotel, though it is stronger in the lobby. The hotel could create a better vibe in the restaurant area. Given that the hotel is not walkable to restaurants, and many guests eat at the hotel restaurant, they could put more effort into making it cozy and welcoming. Currently there is no vibe.

Location

Dinner was not very good. As the hotel is a taxi ride away from town it was the logical place to eat, but except for the empanadas, the food was lousy.

The highest points were the stunning views from Argentino lake from the room. We stayed at the first (ground) floor, the impression we had was that we were sleeping outside. Room was comfortable, clean, bathtub and shower working properly. Reception staff was helpful and polite. The pool was also good. Great place to relax.

The breakfast was very good, but it would be even greater if there were more options. The hotel is located a bit far from the main center, but there are cabs and transfers available.

The hotel has a modern architecture and has a beautiful view of the lake. The staff was super friendly and always willing to help. The place was quiet overall.

The free shuttle were actually taxis you had to share with strangers and their schedules were not very convenient. They need a proper shuttle and more frequent trips from and to the downtown. The shower in our first room had issues with the handles. The were not able to properly repair them. The next day we tried to use the hot tub and some internal pipe broke, the room flooded and there was even a short circuit and lights went off. We were assigned to a new room and offered a free dessert from the restaurant as compensation, which was not very generous considering what we went through, However, the staff was always super friendly and helpful.

We enjoyed our stay. The hotel is larger then we expected and has impressive facilities. The room was large and had a nice view towards the water. The sunsets in the morning from breakfast were beautiful. We also enjoyed all the meals we had at the hotel restaurant. We liked the location because it was close to town but also outside of the hustle and bustle (though we did have car so it wasn't difficult to head into town).

It wasn't the most comfortable bed we've ever slept on but it also wasn't something that ruined our stay.

This is the kind of hotel you can stay in and never leave for the entirety of your stay, and still have an enjoyable time. The hotel feels like a retreat from everything, with excellent facilities, beautiful rooms, helpful staff, and great food (breakfast, lunch, snacks, and dinner). Even should you leave, the staff are always happy to assist with taxis, and there is a free shuttle into and from town. The view over the lake (especially from your room, should you be so lucky) is phenomenal, and provides the wow-factor, which is perfect for an introduction to Argentine Patagonia.

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Views from lake view room were amazing. Restaurant food and views great too. Staff were helpful after a problem with my room initially.

Swimming pool was extremely hot so while it was nice and quiet, it was too hot to swim in for any length of time. I booked a garden view room which gave a view of the car park and was overlooked by the main entrance, but the staff were helpful addressing problems with the room.

The hotel vue was amazing, looking right at the argentino lake. The pool was a nice extra after a long day of walking. They had a restaurant in the hotel which is a big plus when traveling with a baby. The staff was incredibly nice and helpful

The sauna was not working correctly, and the quality of the food in the restaurant was not amazing.

The food was delicious and we ate there many times. The staff was exceedingly helpful and most of them spoke English which was helpful for us. Very friendly. Great view and spacious rooms.

The property could use some repair and they used some cleaner or perfume in my room that gave me a headache. I had to air out the room for quite awhile.

Good service, the staff is very amenable.

The room was way too hot. At some point, a towel disappeared and for one day we were with only one towel for 2 people.