Great hotel, rooms are very spacious, interiors are stylish and well maintained. View was fantastic. Very good location.

They forgot about our room service order until we called to check after about an hour. The spa area was absolutely freezing, impossible to stay there. The saunas didn't work too. One morning at breakfast we were told the restaurant was full and offered a take away box... once we called the manager to complain they managed to find us a table.

Great beds, good shower and very nice view from the pool side. Staff was friendly and it was nice to receive a free minibar and wine bottle. Nothing really to complain about

The pool windows could be polished a bit more transparent to have a better view at the Pudong city scape, but that's a minor detail, which means it was all very nice and for a good price

Gym was great. Hotel art and interior (roaring 20s touch) was lovely. First round minibar was generous. Hotel staff is nice and patient. We had a great chat with Rita and Max who were extremely welcoming.

Regent apartment is in the same tower as Regent hotel. When taking wrong lift or when taxi driver confuses doors you must walk outside around building (approx. 5 minutes) to reach entrance of hotel.

Staff members were nice, energetic and thoughtful, they took our requests seriously, double confirming with the Laundry, our silk gown were tended great. Rita handled my luggage well by check out, very considerate of her, she put a reminder gently to see if any of my belongings were left behind before we were about to leave. Enthusiastic and professional.

The hotel is just incredible. Our room was very big and the views were just amazing. The bathroom was also very big and had every detail. The best part of the hotel is their swimming pool. Certainly one of the most beautiful I have seen. The staff was really friendly and helpful.

The location is good, near the the underground station. However it is not the best for exploring the old Shanghái.

The location is perfect, close to public transport station. The are is not too crowded, but still closed to the main attractions. Besides, you can’t say no to free first round of mini bar and laundry service.

The free bottle of wine provided wasn’t good. It’s more like a fruit juice instead of red wine.

The view from the room but also from the swimming pool are exceptional. In overall the comfort of the room is was perfect and the experience was very enjoyable. The facilities and services are great.

There is no bar where to hangout nor a terrace where you can smoke.

Staff were all very helpful with great attention to detail. Thanks Rita for noticing us in the lobby and helping us with our bags after we checked out.

The hotel's staff were exceptionally friendly and helpful. We liked the surroundings very much and it was easy to visit different places in Shanghai.

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Staff were excellent

The seating area next to the reception was not comfortable or friendly