I had the BEST Butler team ever!! Daron and Denato were the absolute best!! I was traveling alone and they constantly checked on me to make sure I was good. The security was on point as well; they like to know where you're going and with whom. I love that measure!!

My one not so good experience was Dorado restaurant. Something was happening in the kitchen and we weren't allowed in for about 45 minutes. Once inside and ordered my meal, I was very disappointed! Not sure if they were rushing or what, but food was not good. I've eaten here before on a previous visit and food was great. I also learned that a lot of staff were on strike (good for them!)

The setting was exceptional. The balance of nature paired with modern amenities created the ideal vacation getaway that I wanted. Housekeeping and room service were on point. The food was great too, not to mention the drink options at the bar.

There was a change in the room selected on Booking to what they had reserved, I had specified 2 beds however upon check in, the room reserved only had one. This caused my friend and I extra funds to secure rather than returning to Montego Bay.

I loved the seated check-in process, with complimentary drinks and a gorgeous horizon view to enjoy. The staff and ambience are welcoming with smiles and happy to help. The room had a luxuriously comfortable bed, rain shower with a sauna and a spa tub in the middle of the room with curtains for privacy. Oh yeah, you can literally order room service from the TV! The swim-out feature to my room was simply one off my bucket list and I'm glad I experienced it, at my favorite Hideaway.

The property has multiple restaurants to dine. The food was delicious. Our Butler George is the epitome, “At your service.” He was very knowledgeable of the property and the surrounding areas. He handled everything from dinner reservations, property activities, and off-property excursions. He was truly divine and personable.

The Luxury Penthouse with Jacuzzi we booked on guarantee months prior wasn’t available during our stay. However, the property did compensate us for our inconvenience.

the staff were absolutely great so friendly and helpful. the hideaway pool and swim up bar were my fave locations!

The restaurants (not the buffet) lacked decent vegan options.

The property was very clean, COVID protocol in place, staff members very helpful and professional. Food and drinks were good. Happy we choose Hideaway, peaceful, quiet.

Checking in was very hectic and confusing at the section for families. In contrast, checking in at Hideaway was quick and calm. Too much seaweed in the water.

Irika and Yandy amazing support and customer service.

food wasn’t tasty and the staff in the cafeteria/buffet was unfriendly and rude.

Brilliant facilities and excellent, friendly customer service. Butlers added extra touches to make the stay special. Ocean front restaurant had amazing views and was a spectacular setting for breakfast.

The customer service was excellent, the resort was clean.

Sometimes ppl trash get in the pool but it’s cleaned up

Food is AMAZING, entertainment team is AMAZING, beds are really comfortable. Check in process was very easy and smooth. My fiancee and I had so much fun. The food, I can't stop talking about the food. The quality of food on the buffet is great. Room service however takes 2.5 hours and the food arrives cold. We used it on 2 occasions and it was the same issue. However that's just 1 thing. The spa attendants and the spa itself are amazing. We Ioved it there. The only problem we really had was not staying longer but now we know better. See you again soon