Tensui Saryo is located a few mins walk from the Gora station (you'll have to go through an underpass). It is super easy to catch the Hakone Railway and the cable car. The staff is wonderful. The younger workers spoke some English, but the older workers could not. Not a huge issue as long as you know a few words/phrases in Japanese and use Google Translate for the rest. Everyone was attentive and super helpful. Once you checked in, everything is pretty much handled through their website (like booking a private onsen, spa services, etc.) You get one free drink at the bar while you soak your feet! There are two buildings: the original and an annex. The annex is a newer building, so you do have to walk a little bit to get to the main building where all the amenities are. Not a huge issue when you enjoy wearing your yukata! I stayed at the annex building with a private bath. The view is stunning and the outdoor bath is nice, especially when the weather is cold and the water is super hot. It was relaxing soaking in your private bath outdoor, while enjoying the peace and quiet. The amenities in the room are very good. In addition to free water, the fridge also has some complimentary beers. The room provides pretty much everything you need for a stay: toothbrush, toothpaste, comb, face cleanser, face moisturizer, a steam mist machine for your face, pajamas. I did book a private onsen early in the morning (as there were limited time slots). You get 45 minutes, so be respectful of others as the workers need to clean the onsen before the next reservation. The bath was nice and could fit 2 adults. Highly recommend to do this early in the morning so you can catch the sunrise!   The dinner and breakfast were very good. We were all full on both meals and the food was delicious. Our waitress was super sweet and helpful. Overall, a very nice stay in Hakone!

The sink was right next to one of the beds. It was super weird to use, especially when you are brushing your teeth/washing your face in the morning while trying not to splash water on the bed.

Great location. Gora is the best base to explore Hakone. The hotel is very close to train station, bus stop and taxi stand. Check-in staff was very attentive. (ไข่เจียว) She gave me a very cute hand drawn map of Gora area. Unlimited drink bar with foot bath is also great. The onsen, outdoor bath and private outdoor bath are well maintain. Unfortunately, I had no time to try bed rock bath. My room has private onsen on the corridor, but I didn’t use it cause a gecko was staring at me. Free drinks in the fridge. Full set of coffee maker. Spacious room. What else could I mention.

The checkout time at 10am is super early. No online option for food for solo traveler. So, I had to book for my breakfast at the property.

Had the double room with a private hot tub. The room came with a free booking for the public onsen, and a booking for the stone bath. Room quality great and quite large, the double bed was huge (not a normal.double). Right near the station with coffee shops and restaurants right outside.

The slippers and robes provided don't cater for western giants. Max size 9 slippers meant I had to wear my normal shoes around the hotel. The robes performed their job admirably but some larger / longer options would have saved a few close calls.

My wife and I were thrilled with the stay and would love to re-visit: - the traditional room was spacious and comfortable, with a great balcony (that has a hot spring tub) in which we caught the sunrise. - the complimentary stone bath and private hot spring were fantastic. - the breakfast was excellent. - the staff were friendly and helpful. - it was very close to the Gora bus station; it was also accessible from the east through a path cutting across the hills which allowed us to get there from the Miyaginobashi bus stop.

The staff and facilities were phenomenal. The view was lovely (despite the rain). It was nice having a private onsen on the balcony for the room as well as access to a selection of larger private onsen in the Ryokan you could book during your stay. The tatami mats, provided attire, and additional amenities really helped create the atmosphere of a luxurious Japanese stay.

While the cuisine was very well prepared and a delight to look at, sadly, none of it was particularly appetizing. Note, that is not to say that any of the food was unappealing, just that none of it left me with a feeling of wanting more of the particular dish. I thought this may have been due to my unfamiliarity with some of the local cuisine. However, later stays at other lodgings showcased many similar dishes which were far more delectable.

Such a good experience here. The place was a lot less than other onsen hotels nearby and the service was great. I enjoyed the welcome cakes (although not much to write home about) and drinks on ice, then enjoyed my welcome drink at the bar - the foot spa at the bar was great - and it was very quiet (I was there on weekdays). The room was clean and updated and the balcony was brand new - loved the outdoor shower and bath. The bathroom was huge and modern and amenities great

Even though I spoke Japanese, the wait staff in the restaurant didn't chat to me, even though he chatted extensively to the Japanese guests. I heard him laughing and joking but because I didn't look Japanese, he just didn't speak to me at all - it was a shame, as I was travelling alone - but this is common in Japan. Luckily I know Japanese, but for a foreign traveller without any knowledge of Japanese or Japan, it would be good to have more explanations, especially for the meals. The main outdoor onsen was on the small side.

The room was very spacious & clean, it included a tatami living room, separate bedroom and a hot bath on the balcony with mountain view. The hotel provided Yukatas for the guests to wear and it was very enjoyable experience to wear this around the accommodation and to breakfast. The room felt very private, which is perfect for a couple getaway. Overall, the hotel had a very nice traditional Japanese feel. There was also public onsen with good amenities, foot spa at the bar, as well as private onsen and sauna which can be reserved free of charge if you wanted to enjoy a different bathing experience.

The cleanliness of the bathing areas in the public onsen and in the private rooftop onsen could have been better. It looked like it hadn’t been clean very well and detracts from the relaxing experience.

I had an unforgettable experience in Tensui Saryo! The room was amazingly spacious, had really nice amenities, among which a few different types of coffee beans and all the necessary tools to brew some nice coffee. The private onsen on the balcony was just the right amount of hot and the view to the mountais was stunning! Definitely recommend trying out the breakfast for the cultural experience (and it was filling too). Staff was very friendly and helpful - I felt welcomed and appreciated. Had no issues communicating in basic japanese and english. Finally, hotel is located 5 min (maybe even less) to the start of the Hakone sightseeing loop - extremely convenient for starting the route as early as possible.

Pretty big room with everything you would need. They provide you with some free drinks too in the fridge. Location is pretty close to the main train station. Views are pretty nice too. Bed is really comfortable. You get some traditional Japanese clothes that fit even larger people. Onsen is amazing. It's clean and it's outside, so you can definitely see the sky and feel the air a lot more. They also have indoor onsen. What I really liked is you can reserve a private hot bath tub for 45 minutes with amazing view in basically separate room. You also get some free drinks when you come to the bar area. Breakfast was nice, albeit if you're a tourist it is a bit hard to understand what to eat and how.

Like I've mentioned, bed is pretty nice. However, what caused me to wake up multiple times throughout the night drenched in sweat is the blanket that's really thick and the fact that it is made in a way your legs will be under it whatever you do, unless you sleep on it or 90 degrees to the side. You can't pull it over your legs.

They really spoil you here! They have a hot foot bath you can enjoy after arriving with a complimentary drink and snack service and welcome drink. They have a natural small onsen with sulfuric water and a normal modern onsen next to it. It's easy to reach the main sights of Hakone from the nearby train station. The traditional Japanese big breakfast spread was also such a unique experience. I wish I would have stayed more than one night!

Everything was great! It's a very quiet hotel.