Perfect location to visit the main tourist attraction: The Kumamoto Castle. During the stay, there were some irregularities that I had to deal with such as losing my belongings, but the staff were being really kind and helpful and solved the problem.

A bit on the expensive side for what it’s worth. The hotel needs to take out fake flower ornaments near the fountain in the main lobby: it makes things look unnecessarily cheaper. The carpets needs replacing in the corridor and the elevator halls: could choose better ones to make the hotel grandeur.

The staff was friendly and helpful. Kumamoto Castle was across the street from the hotel. Hotel lobby was big and impressive. The bus stop was right outside of the hotel and easy to catch. The breakfast dining room had the most impressive and fantastic view of Kumamoto Castle perched on top of the hill. Of all of our travel, this dining room view was the nicest of all.

Not any restaurants nearby that we were aware of.

Our spacious and comfortable room afforded us suberb views of the castle, which is lit up at night, albeit it will be under repair for some time yet following earthquake damage. The hotel is quite far away from the train station, but trams bring you nearby and there's also a (public) bus that runs between the two. The busy city centre, with its shops and restaurants, is a short walk away. Staff are English-speaking, efficient and helpful.

- I would stay again in a heartbeat, the building was beautiful, the staff were so kind and accommodating, the room was nice, location was fantastic. Although, I thought I had booked rooms with castle views and realized upon arrival they were just city view rooms. That's my mistake though. - The location directly in front of Kumamoto castle and so nice and convenient. You can easily walk up to Kato Shrine and see the castle from there, or into the shopping/restaurant district. It was great to be able to leave our car at the hotel and walk around to save money on other paid parking. - The 3rd floor terrace where you can see Kumamoto Castle is such a great photo spot. I highly recommend stopping by both in the day and at night! - The staff were some of the friendliest I've ever encountered and always did their best to help when we asked questions. I interacted with several different members throughout our stay, and each time they were all so kind and helpful. - The room and bathroom were pretty spacious as far as rooms in Japan go, which we appreciated. Comfortable room for two suitcases and still be able to walk around.

- The bed was on the firm side, which I didn't care for personally. Also, the pillow was not great. If those had been better, probably would've been a 10/10 for me. Still, everything else helped make up for that.

The view of the castle from the window - we slept with the curtains open so that we could see it when we opened our eyes - stunning. Comfortable beds, practical layout, plenty of sockets and storage. Varied breakfast buffet. Good central location. Generous checkout time (11am). Reasonably priced parking.

The nightgowns provided were a bit warm for the weather. Otherwise can't think of anything

Views of the castle are stunning. Breakfast spot is just the best view - lovely helpful staff - front desk had a lovely chap - didn’t get his name but likely from Hong Kong from his accent and he was so helpful.

Slightly dated looking but perfectly clean so no major complains

friendly staff, close to the Kumamoto castle which you can enjoy the view directly from your room, wonderful breakfast

The location is not too close to the centre of the city. if you need to go to Shimotori for shopping and dinning, you have to take 10-15 mins walks.

Excellent location by the side of the Kumamoto Castle. Bed and beddings are clean and comfortable with all other facilities to offer a pleasant stay. The Japanese breakfast is very good but eating it with a view of the Kumamoto Castle is a bonus.

Nothing

Next door to the palace and many museums. it’s 10 minutes to local food and shopping so location is the bomb.

American sized roomy rooms and bathtubs. Theres also coin laundry machines which they don’t advertise enough. I stayed somewhere else not as nice the night before so I could do laundry.

Great location, especially if you’re there to see the castle area. Staff were super-friendly. Room was large (especially by Japanese standards), clean and very comfortable. On-site parking available.