Everything went very well before (prompt communication) and during my stay. The single room I got was the biggest one I had during this trip to Japan. The castle view (I had specifically asked for it) was unique as well as the roof terrace from which one can enjoy an amazing view. The bed was comfortable. Excellent Japanese breakfast. Very polite and professional staff. Great value for money. Thank you!

The ventilator in the bathroom was very noisy. A/C indications on the remote only in Japanese.

Relatively affordable hotel in a great location, the rooms seem brand new and very clean. Staff was very nice, and I was put into a room with a castle view. The rooftop terrace is also very nice. Room feels larger than it is.

While the walls between rooms are soundproof, you can hear if people are loud in the hallway.

- The room is big and comfortable. - The receptionists are willing to help. - Great view to the Kumamoto Castle on the rooftop. - There is a spacious room near the entrance that you can put all your clothes and luggage, and even a air purifier that you can dry your clothes there.

- There should be a better guidance for the laundry usage. A guest mistakenly added bleach to the washing machine without realizing that the detergent was already pre-loaded.

Lovely hotel overlooking the amazing castle of Kumamoto. The hotel has a peaceful rooftop overlooking the castle. The rooms are bright and well fitted and the hotel has a nice modern feel. The staff here had a nice way about them and were kind and helpful.

I didn't dislike anything about this hotel. It is an ideal base for taking in Kumamoto. Be aware you will need a taxi, bus or street car if you arrive via Kumamoto station. That said, the main sights of the city are all close by otherwise.

Stayed one night. Room was comfy and clean. Many restaurants and shops are within walking distance. Right in front of the castle so you can have a nice view of it from the rooftop.

Keep in mind if arriving by car that the parking is not onsite. It's just a 3 minute walk away in another parking complex so not an issue. But you do have to pay for it. They have information on their website about the parking lots available to customers so just make sure to take a look in advance.

The location is good with castle view in front and shopping street in the back. Exceptional service. The checkin is easy and good, even I arrive a little earlier, I can do it quickly and leave my stuff there then went out to explore the city, all my things were already in the room. The breakfast surprise me.

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Very conveniently located hotel with great breakfast (you have to try the curry!) and well-fitted rooms. The staff were attentive and very helpful. I would stay there again for another trip to Kumamoto.

Rooms were a little on the smaller side but this is standard for most hotels like this in Japan. Other than that, the only critique would be to wash the windows, unfortunately this obstructed some of the view of Matsumoto Castle.

We arrived early and while we could not access the room we were checked in and provided with the keys so that when we were back from all day outing we could immediately go to the room. I quite like that. Our room also has a fantastic view of the castle and we went to the rooftop for pictures of the castle.

The hotel would have been built perfect if it had a n onsen (hot spring) ☺️

Walking distance to the happening district and one of the main bus stop. From tram public transport some foot travel is required. Room is clean and comfortable. Was there during the Uwajima m6 earthquake. Felt the aftershock and building felt relatively safe.

Lesser choice of dining option in the immediate area towards the late evening.

Perfect location - you really can see the sun set behind Kumamoto Castle from your bed, or from their private roof terrace. Comfy, clean rooms, big beds, with all the amenities you could want. Close also to a 7-11 and a local supermarket with amazing deli selection, and a cosy shotengai. Friendly, helpful staff. Would 100% recommend for Kumamoto.