Beautiful new property- everything was perfect ! The room was spacious , bed extremely comfortable . Very zen! Great breakfast too !

No complaints

This hotel is exceptional. We loved it so much that we’ve stayed here twice, and both times were amazing! In addition to having super comfortable accommodations, they also have an excellent gym and pool. And the restaurants are incredible. I had the best espresso martini of my life at the hotel bar and ate the best steak of my life at Koyo restaurant. Service is 10/10, accommodation 10/10, and food 10/10. When we return to Kyoto, we will definitely stay here again. Congratulations and thank you to the team that made it happen, this stay shaped our trip for the better 🙏🏻.

We don’t often stay in ‘nice hotels’ so this was such a treat. The service is truly 5 stars. The hotel itself feels very luxurious through every touch. It was nice to have the swimming pool as being Summer and Aussies, we had missed being able to have a splash. Tattoos needed to be covered up, but it was open all day without reservations which was great compared to other hotels. Our view overlooked a Temple, the Kyoto Tower and some mountains. Room was spacious. Location good, close enough walk to Kyoto station. We didn’t dine onsite.

We did have an issue with the laundry that was resolved. I couldn’t find any information regarding laundry or costings so had called and they sent someone up to collect our laundry bags. The bill ended up being $580 AUD (we were under the assumption it was complimentary) - they did give us heavy discounts however wish our laundry wasn’t accepted without confirming our consent and understanding of the costs involved - I would have instead used a $5 coin laundry.

The staff were so attentive to even the most minute of details. We were utterly impressed with how cared for they make their guests feel.

That our stay had to end eventually

Absolutely love the beautiful oriental interior with Kyoto traditional decor elements of the hotel. The room is well set up with great amenities (and a wonderful mini bar), love the bathtub. I slept so well in the room as it is very quiet. If you love Thai massage this hotel will be a plus as they have a Thai spa. Restaurants provide both Japanese & Thai food (and very good). Lounge areas are great comfortable and spacious work areas for meetings. Most of the hotel staff speak English so it was very easy to communicate our needs.

Nothing really

We had a wonderful experience at the property. It was exceptionally clean, and the staff was friendly and accommodating. Traveling with our children, we initially had two rooms with twin beds reserved through Booking.com. Upon arrival, we requested connecting rooms, and the staff promptly accommodated our request without any issues. The rooms were spacious and well-maintained. We highly recommend this hotel.

For Muslim travelers, finding suitable food options in Japan can be challenging, not only at this hotel but throughout the country. Halal meat and food free from alcohol ingredients are difficult to find, and pork or pork-derived products are commonly used in many dishes. When we arrived at the hotel, we were quite hungry and wanted to have lunch with the kids, but the menu offered very limited options for us. As a result, we could only have pasta and tempura. Additionally, the service was quite slow, and we waited over 40 minutes for a simple spaghetti dish.

It's a beautiful, well thought out hotel and we enjoyed the quiet location (away from busy tourist areas). We also appreciated the location being close to the station. The staff were great and very polite.

We found there to be a slight lack of ambience - the hotel feels a little lifeless or lacking the 'warmth' of a boutique hotel. We also had tried to use a few of the services that had been offered on emails (such as transfers, and cultural activities) and found there was either a lack of response or lack of information. I think the 'guest services' aspect of the hotel could be improved on but this is a minor issue. Overall a great place to stay and we would stay here again.

The staff were super attentive and just all around wonderfully helpful The hotel had amazing facilities including a sauna, swimming pool and a great bar (if a bit expensive)

I would have liked if the swimming pool and the sauna were open late as they currently close at 9pm so if you're busy sightseeing during the day there's not really time in the day when you can use it, thus only my wife managed to use it once in the morning. The lights in the room are confusing (if you press the master light button twice it for some reason switches the bathroom light on and then refuses to turn it off so you have to get out of bed to do it... Before I figured it out I had to walk back and forth several times before I realized what it was doing) I wished breakfast would have more Japanese food options, it's mainly Thai and western food

The hotel has a very beautiful design. The rooms are spaceious and comfortable. Everything is new and very clean. Breakfast has a good selection and the hotel has a very nice bar too. The hotel staff is very kind and welcoming.

While everyone was very kind, the service level was different on different days, especially in the restaurant. There were issues with the cooked breakfast one day and the service in the restaurant was not always professional. For the price, they provide very good quality, but there are better 5 star hotels, when it comes to service and the pool area.

Amazing, stylish place. It’s a new hotel, but also cozy and great quality. The bar was exceptional. The events organized were exceptional. We had a dinner with a Michelin star show, it was very memorable. The room service 24/7. The food was great. Already miss this place.

The place is a bit far from the center. It’s both good and bad. It’s located in a quieter area of Kyoto, but that big of a deal, since it’s was easy to reach by cab. We would walk sometimes