If you want a comfortable luxury stay then this is the best hotel in Kyoto. Spacious rooms, great hospitality, amazing bathroom & beautiful interior. The staff were very helpful & made it easy getting taxis & arranging & calling kimono rental shops. But best of all was the spa & the private onset. As a man with tattoos I was paranoid but it was amazing I got to use the facilities & the private onset was like something out of a manga. Worth every penny

Hotel facilities were amazing with a beautiful garden in the middle. The room itself (Deluxe Suite) was also perfect. The interior decor created a very relaxing ambience. Everything they provided in the room was also top notch. Location is very convenient with all attractions easily accessible by taxi or metro. Kyoto is not big so it is easy to get around. Service was also perfect.

Only minor room for improvement was the small selection of food for breakfast. There’s enough variety for a 2-3 day stay but beyond that some may find the selection repetitive.

beautiful place from lobby, garden to rooms, facilities and restaurants, the thermal hot spring and private onsen were excellent. staff also super helpful and gave great restaurant recommendations.

The hotel is beautiful. The decor in the rooms, the lobby, the restaurant and the spa were stunning. The staff helped us out with dinner reservations, taxis, etc. The restaurant / bar staff was also very kind. There are two restaurants in the hotel. We dined at both and they were very good (TOKI has a Michelin star so it is quite a budget).

We stayed for a total of four nights with two bedrooms. Our children stayed in a garden view bedroom, but in reality it was overlooking the rooftop of the hotel lobby / restaurant wing. That was a bit disappointing. We stayed in a Nijo room, overlooking the castle. It’s actually on a pretty busy street and the view isn’t that spectacular. we were on the second floor. Ask to be in the fourth (the top floor) if you can. Also, breakfast isn’t served before seven (including room service), so if you have to leave earlier for a flight, don’t count in it at the hotel.

Stunning interior design and facilities including a beautiful onsen. Rooms are impeccably designed, along with the lobby and restaurant areas.

Service at the breakfast is slow and unless you opt for the Japanese breakfast (which was delicious) the Continental and American breakfasts are a let down with soggy croissants, stale bread and still frozen fruit. Not the level of breakfast you’d expect from such a hotel.

the structure is wonderful; fits perfectly into the context of Kyoto. The Hotel has a wonderful garden. the rooms are quite large and equipped with every comfort. I was amazed by the care towards the customer: every evening there was a gift for me in the room; from cocoa butter to moisturizing mask. The same care was given to my baby; that every evening he found a thought in the room just for him. The restaurant is also family friendly and this is very nice.

the only flaw of the structure is that it is not possible to have room-dining throughout the night. Last order is at 21:30.

the hotel is lovely and beautiful

far from subway station

The hotel attention to detail is amazing. The room and the thermal spa was incredible. And let's not forget about breakfast and dinner! The food was so special and high end. It was my last stop before heading home. I stayed at 6 other resorts before arriving at The Mitsui. I would definitely stay here again.

Nothing!!

My partner loved the spa and went two nights in a row. The accommodations were better than we could have hoped and the location was very central and easy to navigate to and from.

Only one night were we slightly uncomfortable due to the AC not working but they fixed it as soon as we mentioned it. It really wasn’t a problem.

We travel around the globe this hotel was excellent it felt like you are in a zen hotel neat clean happy people