I can’t say enough good things about this beautiful place. It is built in the traditional Japanese style and you can either request futons or western beds. Location is impeccable. It’s within a walking distance to all the major attractions. The room is clean and comfortable. The staff is so amazing that no other hotel comes close. We were always helped by a truly wonderful man from the reception, Kodera-sun. What an exceptional human being! He bent over backwards to make sure all our needs were met and that we were satisfied. But not only that! He did it with a smile and a kind word, happy to be helpful! It truly brightened up our day to see him in the morning and made returning to the hotel, after a long day of touring, feel like home. I had a knee injury and all the staff at the hotel was doing everything to help me. Additionally, we bought a lot of items and the hotel was extremely helpful organizing shipping to the US. We received a world-class service at this hotel, and I will never forget it. I will definitely return. Thank you again, especially to Kodera-sun for making our trip to Kyoto especially memorable!!!!

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Very well located. The room was spacious, clean and comfortable and offers a genuine Japanese ryokan experience. The large bathtub is a real treat! Very quiet and calm which makes it ideal for resting. The male staff were adorable and very welcoming, so was the land lady, Yumi.

Breakfast is a bit light. I also felt female staff were a little bit judgmental, especially regarding a moment when I walked bare feet in the entrance lobby. All 3 women gasped and stared at me with appalled faces as if I’d done something truly terrible. I am a European solo female traveler and though I am not used to the “shoes on/off” rule in Japan, I always try my best to learn new cultures and be respectful. I would have appreciated them to tell me what I’d done wrong instead of just standing there staring at me with a look of disgust. That incident made me feel real bad!

Our room was very spacious and full of everything we could ever need and more for a relaxing and comforting stay. The tub and the shower were both great to have. The bed is big and super comfy. The workers at the ryoken SAKANOUE were the best and were able to help answer any questions we had. The breakfast in the morning was a great start to our day. The location is very convenient for getting around all of the best parts of Kyoto that we wanted to explore. It’s on a quiet and relaxing block, but a quick walk away from all of the best shopping and restaurants in Kyoto.

The hotel is located in a beautiful location, in the Gion district. Easy to access with public transportation. We were welcomed with delicious green tea and some sweets. The staff is very friendly and always happy to help! The rooms are HUGE and spacious, as well as very simple and beautifully decorated. The coffee and mini croissants for breakfast was a nice little detail we didn’t expect to get. The beds were comfortable and we also enjoyed both our own bath and the public one. It was always nice to come back to such a peaceful space after a whole day of exploring busy areas.

This was our second ryokan in Japan with mostly traditional elements but with permanent and very comfortable beds in the room for our fragile Western needs (haha) and we loved every bit of our space. A nice little seating area, gorgeous and updated shower, bath, and separate toilet (the lid opened when you opened the door! Most upgraded toilet we had all trip), a mini fridge with a few free beers and water, kettle and pour over coffee, all the bathroom items you may have forgotten, and the most delicious smelling locally made small portions of soap, oils and lotion. We booked too late for a meal here, can't speak to that, but were treated to tea and this delicious ice cream after returning from a day out, it was like layered tiramisu ice cream? Basic coffee and pastries in the morning were nice to get out the door. Location could not have been better if you plan to stay near Gion and many of the temples and shrines, with an easy 15 minute walk if you want to head downtown. The woman helping us and seeing us in and out each day was so incredibly nice too.

People have spoken about the stained hallway carpet which is not wrong, but like, we're not sleeping on the hallway carpet so who cares. The private family onsen you can book time for was surprisingly lacking in atmosphere, basically same bathtub size we had in room but with blinding bright lights, did not set much of a spa mood. A few simple design and lighting choices could make it more relaxing.

The location was very close to public transport and local sights, but far enough removed from the main thoroughfares so as to not be affected by foot/motor traffic. The staff were incredibly helpful despite the language barrier, and very charismatic. The decor was as expected and the facilities were exceptional.

Some areas of the property were a bit tired, some minor scuffs here and some chips there but these are very easily overlooked

The character was exceptional, staff so friendly and lovely. The location is perfect for Kyoto and you have walkable access older historic houses, nip down the road and you have temples , up the hill me you have lovely house, tourist gift shops, cafes etc.

The air conditioning was a little noisy and I’m a fussy sleeper, so I wore eye shades and ear plugs.

This is the place to stay in Kyoto. The hotel is very convenient located, right in the heart of Gion area. Our room was spacious and clean. We especially loved the free skincare kits. The staff was very friendly and fluent in English. We really felt at home here. We would definitely want to stay here again when we come back to Kyoto.

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The Ryokan is the middle of Gion, very close to many sightseeing spots : ideally located. The room is spacious (we were 3 with big suitcases), very clean, bathroom very modern. Complementary coffee in the lobby in the morning. Hosts were very helpful and nice as well.

the futon were a bit to thin and small for tall people. i enjoyed doubling (one spare in the bedroom) mine as I have backaches. be sure to reserve breakfast and /or dinner when booking as it is not possible once you have checked in.

Amazing experience, the hosts were so friendly and got us a wedding card which was beautiful. The Ryokan was incredible, the facilities were spotless and it was everything we hoped it would be. They also had private baths which were free to reserve which just made the night even better. Location was right in the heart of the old town as well!