Kokusai 21 International Hotel

The room we had was amazing - huge with fantastic 180 degree views of the city and mountains. It was actually a suite! Some nice touches such as bathrobe and plenty of towels. Good breakfast and very helpful staff. It’s relatively close to the Zenkoji Temple and shops and great option to get the free shuttle bus there and to the station if you are not up for the 20min or so walk.

The location-it’s a bit far out from the station but made up by having a free shuttle bus service there. Very few quality places to eat nearby (but plenty at the station). A few small things not included in the room such as body cream and shower cap. Unusual as even the lower grade properties provided these.

Our family room was quite large for Japanese standards, very clean and extremely comfortable. The room was cleaned daily, all the toiletries were provided as well as the complimentary bottles of water (one per person) which was much appreciated. The staff at the reception desk were very friendly and helpful. We had a lovely choice of breakfast options. There was even a free shuttle (minibus) service to the underground station (otherwise 15-20 min walk).

Staff were friendly and helpful and booked our rooms close to our family we were also traveling with. Room was comfortable perhaps a little dated but very serviceable. The shuttle bus was handy and a game changer for the location giving you access to trains and restaurants. Other than a miscommunication on settling our bills it was a good place to stay.

Location is a little isolated in regards to walking out the door and being in the thick of things but the shuttle helps.

The room was spacious, the beds were comfortable, altough the hotel is quite old. Everything was spotless.

The room was quite hot. 23-24°C is too high for sleeping. Also the blanket was too warm to, maybe ok for winter in 16°C but not in 24°C. We tried to cool the room using the AC but it really wasn't made any change. Also we opened the window but there was too much noise for sleeping.

The breakfast tastes great. It offers various dishes ranging from western breakfast to traditional Japanese with rice, soup and so on. The room is clean and big with a little table and chairs. The bed is very comfortable, neither too soft nor too hard As to sustainability there could be little changes be made. Offering a stirring rod, made of glass instead of wood, would prevent a single use. Next time we will stay longer. It’s a beautiful town.

The location, the maintenance, and the staff were all fantastic. The hotel provided a great place to explore the surrounding areas and the collaboration with the local onsen allowed for an excellent and memorable bathing experience. I especially enjoyed that aspect.

No complaints whatsoever, this hotel met all expectations and I would be happy to stay here again in the future!

Parking was convenient. Room was clean and big enough for 2 large luggage (although the floorplan of the room was a bit awkward). We loved the porridge at breakfast. Breakfast selection was not extremely extensive, but the varieties were more than adequate. There was a convenient store within walking distance (about 5 min. walk I think).

Nothing in particular.

Comfy beds and a good view of the local hills. We were staying overnight before heading to Hakuba. The hotel has a shuttle bus which will pick you up from the station. Good messaging via booking.com. kokusai 21 hosted the IOC during the Nagano Olympics.

We ended up walking to the station - about 15 mins - as the shuttle did not operate that early. No problem..it's an easy walk.

Located within 15 minute easy walk to the station and 15 minutes to the zenkoji temple area. Hotel is quite grand and lovely staff. The corner room was spacious and neat but may need a refurbishment in the near future. Everything was working and well stocked. The shuttle was a bonus but started a little late but worked within the timetable.

No problems

Really great value for money, it was such a luxury to be able to spread out in a room with our luggage after an extensive trip throughout Japan. Hotel was a little older but had all the necessary ammenties, the staff were super helpful and greeted us daily upon our comings and going’s. We had a wonderful stay and would highly recommend the corner room!