Wow, where do I even start? This hotel exceeded almost every single expectation that we had and was definitely a highlight of our trip. From the moment we stepped into the lobby for check-in, we were made to feel so welcomed by the friendly staff. Nothing was ever too much trouble for them and service was very personal with a smile (behind the mask). Need directions? Check. Need an umbrella? Check. Need a taxi? Check. They even served welcome drinks to my parents who were just stopping by on the way to Nagano and were not guests. Such small gestures made us feel appreciated. The room was really huge and spacious, the pictures can't do it enough justice. We had a really comfortable sleep and wished we had booked it for another day. The centerpiece bathtub was really inviting and for the shy ones, there are blinds that can be lowered to block the views from the room. Breakfast was fantastic with a nice range of Western/Jap choices and we really enjoyed it. The spa/bath on the 3rd floor is a real treat and it's always nice to be able to soak in it after a long day out. Maybe it happened to be a Monday but I was the only one there and had both the indoor and outdoor bath area all to myself, talk about being lucky! Thank you Le Grand for such a wonderful stay in Karuizawa, would love to be back in the future!

Might be a little far from the JR station but distance is always subjective. 15 minutes tops but grab a cab if you have luggages or if the weather is bad. The ride costs less than 800 Yen.

OK breakfast for a smaller hotel. We have had better food in the larger resort hotels in Karuizawa.

The bar did not open until 6pm. However, the staff brought ice to my room which enabled me to use the liquor in the room.

The hotel location was kind of perfect. Walkable to the train station and Lake and Old town (without luggage), situated basically right in the middle of the main street. It's opposite a couple of bus stops and the main tourist information area. The staff were amazing, took care of everything and did such a good job trying to manage English. Some translation with Google was needed but it didn't damage the experience. The staff even helped to print some train schedules and local restaurant recommendations for us! They lent us an Umbrella on the day of rain, too. Even ordered us a Pizza when we were too late for dinner. The main concierge seemed genuinely interested to hear about our Volcano trek! The room was huge (compared to what we got for a similar price in Tokyo), with a luxury bathtub and a great shower and toilet. It had AppleTV (didn't use it, though) and a big flatscreen. There was a massage-in-room service and a small spa on the top floor. And if you go in the cold months a lovely real wood-log fireplace in the lounge. Breakfast was good, a wide selection from various Asian foods and some European. Good coffee.

It was a bit disappointing to see the message "anyone with tattoo or body art may not use the massage or spa services", without any explanation or suggestions on alternatives. I think I only saw international travelers during my visit so this would be quite off-putting I imagine.

We loved everything here. The European outlook of the building and the elegant setting inside the hotel, in particular the lounge area. Our room was huge, with large beds, spacious sitting and bath areas. Everything inside the room was clean and the setting was warm. The location of the hotel is good enough for us, only a 5-minute walk to the shops and eateries at kyu-karuizawa and 20-minute walk to the outlet at the train station.

None that I could think of.

Beautiful hotel entrance. Old style building. taxi drop off area is undercover and away from rain or traffic. Great location walking distance to train station south (10 min)and to shopping street north (7 min). Art museum nearby. Indoor and outdoor onsen very good. Our twin room has two queen size beds, comfortable. Great Japanese breakfast with view of snow scene outside.

Could not try the bar or the wines there as opening hour in the afternoon too short.

My husband and I spent one night on Christmas day at Le Grand Kyu Karuizawa, a very classic and beautiful hotel. We stayed at Superior Double Room, very spacious, clean and modern with a big bathtub and a lovely shower area. Staff (both in reception and restaurant) are very friendly and helpful, and they speak English well. Spa on the top floor are clean and modern, has indoor and outdoor, though a bit compact. Buffet breakfast and Christmas dinner are both delicious. Only 10mins walk to Old Karuizawa Ginza Street. We enjoyed our stay very much.

It would be great if the hotel can provide shuttle bus service from/to the train station. We took a taxi from station to the hotel, but walked back to the station on check-out day as no taxi provided even though we tried to call a taxi. It takes 15mins only, but it is not easy and nice to walk on slippery floor when it's cold, windy and snowy.

This hotel has large, modern rooms with huge bathrooms and upmarket finishings. The indoor and outdoor onsen baths on level 3 are fantastic. Breakfast (Japanese or western style) is excellent. It is quiet, with a good location midway between the station area and the Ginza Street area. It is fantastic value for money.

our king sized bed was a little saggy in the middle the second time we stayed there.

A beautiful hotel with a warm sitting lounge with fireplace. The room is pretty, bed is comfortable. A balcony look out to the main road. It's about 30mins walk from the train station, or you can take a bus. Friendly staff helped us with the luggage transfer. Sumptuous breakfast in a nice restaurant.

Excellent location walking distance to the train distance and the old village centre, exceptional staff , room was lovely with wonderful touches and the onsen was amazing

excellent location close to many restaurants and shops in kyu-karuizawa. comfortable and spacious room. great service.

it may have been the heavy rains but the room smelled a little and required constant use of the de-humidifier. I recommend replacing carpeting with hard flooring.