Excellent services, they really make you feel like a VIP to the hotel, they welcome you to your room with welcome cake and drink of your choice and do the checking in the dining room of your room, a big thank you to everyone that served us, all of you did more than a great job, amenities from ferragamo and la mer, good breakfast, close to a number of ski resorts, walking to the hotel form the station takes 5-10 mins only depending on how much you are carrying, they can send a shuttle to pick you up if you call them anyways, the room is huge with private indoor and outdoor onsen.

Not much, a hinge on one of the closet doors and the humidifier downstairs need some repair and that’s all

The staff was absolutely lovely and helpful. We felt at home right away, even though some do speak little English. A traditional breakfast was served inside the room. An entire feast, very satisfying and with lots of variety. Dinner also was quite the showstopper and not expensive at all for what we got. The room was very spacious and cosy, perfectly clean and with lots of small amenities.

The room's view consists of a wall with a waterfall cascading down. This was a little noisy at night. This is the only complaint I had and could be overcome by the ear plugs that were also provided by the hotel.

I liked the coffee and tea maker as well as the included dishes to use. I liked the robe. Having our own hot tub was nice. Breakfast served in our room was luxurious. Included soap and shampoo was luxurious. I loved the upstairs outdoor patio

The shower water temperature was terrible. It was ice cold forever. Then it wound get hot and cold and hot and cold. Not ideal. The air purifier was noisy. The charger outlets near the TV did not work to charge our phones.

Amazingly spacious with the living area and extra toilet on the upper floor within the room.

Breakfast must be booked in advanced together with booking the room. They could not do it if we told them when checking in. Open air onsen bathtub in unit was too hot to dip in.

Good facility. Privacy and peacefully to be there.

Ziggy at the front desk really went above and beyond to make sure we had the most magnificent stay

Beds are a little small

Private, modern, clean and very comfortable

The super friendly staff, great onsen, huge room, yummy food.

Made me sad to leave, that’s about it.

excellent.

Boiler may run out of hot water and need to wait 30 minutes.