The room is very neat and clean. Bed is comfy! Beautiful view from bedroom window. Breakfast served on the same floor that I stayed which was very convenience. Transportation to the train station provided by the hotel. Also complimentary bus to and from the ski area is very nice.

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Room: Traditional Japanese Style. It has a seating area with a view to the mountain. The bathroom has a shower and bath, both. The toilet has its own door so it's separated. Additional bedding in the closet can be used. It's very spacious for a couple. Daily local snacks and hotel newsletters in the room - they are also sold in the hotel store in case you like it. Although it's an older hotel, it's very organized and clean - it gives homey feelings. Hot Springs (Public bath): 28 different styles in two floors, indoor and outdoor. Being in an outside hot spring with a view to the mountain when it's snowing is super comfy. 24 hours access to at least a few. Service: There are robes (Yukata) with many different sizes - it can accommodate tall people. Women have even more options, colorful ones. Transportation to/from Yuzawa JR train station is available. Staff is very friendly. Some may not speak English, but we didn't expect that they would as we are in their country and we should be the ones trying to speak their language. We didn't experience any difficulties due to language. Breakfast: Many options with chefs cooking on site, such as making grilled fish and omelet. The coffee cups are tiny, but you can use the ones at the western style breakfast session (it has bread and cold milk on the table), and then you will have a small American size coffee. Location: In the center of the town, walking distance to train station, ski resort, and restaurants. We love it and will visit again!

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Staff were very welcoming, friendly and helpful. Our room had a hot tub, which was wonderful with the snow right outside! We got our day passes for the ski fields, skis, snowboards and full gear here at a great price (and super convenient). Dinner first night was amazing, second night seemed a little lacking but we were so full. Lots of variety for Japanese Buffet breakfast, again we were so full and didn't even need lunch!! The onsens (private and public) were amazing. The rooms were clean and very traditional, but we noticed some of the hallways and walls in need for a bit of a refurbishment. We look forward to returning! Thank you!

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The views were amazing, the staff were extremely attentive and the public baths are the best we've experienced in a ryokan. Everyone tried their best to communicate with us in English or hand signels. They made us feel as though we've visited many times in the past. The breakfast spread was the highlight with some choices rotating between two sets every day.

The pillows are a bit hard since they have pressure stones in them and the rooms are older then expected with some needed repairs. A lot of the Deco finishes and amenities are outdated and are verging on vintage but it felt as though you were stepping back into a simpler time.

I had a very nice and spacious room with both internal and external bathtubs. The dinner was excellent, and the breakfast was very good (Japanese style). The staff was nice, and the environment was quiet. It was a nice experience.

There is not much to say in terms of negative aspects. If you do not like the '80s, this is not the hotel for you. The breakfast room, particularly, is very '80s (in the Japanese sense). For me, this was a plus as it gave me a vibe of Japan that I could not experience in other places.

It seems like all the units have been renovated. My room was large with 2 sinks and very comfortable beds.

Their Onsen was one of the most beautiful onsens I’ve stayed. They picked us up from Echigo Yuzawa station (people at the tourist information center can call them for you) and dropped us off whenever we needed a ride back to the station but it’s less than 10 min walk.

The onsen in the room was incredible. There was both and indoor one and an outdoor one in our room. The outdoor one was a delight and just the right temperature. The staff was very courteous and attentive.

We did not get breakfast with the room and there were no good breakfast options available nearby during October (I guess it's off-season). There are many dinner options though, so no need to order dinner. The toilet in the room had a very old, urine-y smell. There should be hand soap at the sink near the toilet. Need a separate towel rack in the room to accommodate 4 people.

Public onsen bath was great. The room was very clean, large and has outdoor onsen bath in the room. Hotel is located very near to the train station.

Although they have English speaking staffs, we found that it was quite difficult to communicate during the dinner time. Anyhow, we were lucky that they have Thai staff who can help us during check in , ordering lunch for in room service and check out.

Onsens were amazing! Meals were incredible, especially the dinners. Staff very friendly and helpful. Location was excellent within a couple of minutes to ski lift. Great that the hotel offered snow shoes to walk the neighbourhood and shuttle to the station was also very helpful.

Good location, great service, free shuttle provided to the train station.

Although a short walk to the hotel from the train station, it was a bit difficult with children, elderly and luggage, as there was uphill slope. Would have been good to know we could have requested for free shuttle service from the Visitor Centre at the train station.