Please ignore any bad comments you read about this hotel on booking. Com. Because they are not true.I was being fooled by those bad comments.So I didn’t reserve dinner.First of all , this hotel is full of Japanese customers , I probably was the only foreigner there. Secondly, that’s the best breakfast I have ever had in my life. I am fancy hotels membership in Taiwan. 5 stars hotels are part of my life. Honestly , their breakfast is even better than 5 stars hotel’s buffet breakfast. Maybe that’s because I do love Japanese food.Very purely Japanese style breakfast ,Oh, I really love it.The thirdly, their onsen is awesome, the rate of room including breakfast is incredibly cheap. My room is huge . I am only one person having a huge room. Lake Toya area is full of very expensive hotels which I think it is not worthy of spending so much there. Only this hotel, I highly recommend it. It is already on my list must visit at least once in a year.

Nothing. So perfect.

Staff were friendly and welcoming, and incredibly helpful when our travel plans were very different from those of most guests. Facilities were fantastic, the nicest rooms, onsen (and sauna!) of our entire trip. A great base if you want to daytrip up to the skifields of Rusutsu (30~40 mins by local bus), and want to get out of the overly Westernised trappings of the resort.

The gender divide of the onsens was unfair, with a stark contrast between the two facilities. Women have access to the sauna in the morning, men in the evening. As skiers not sitting around the hotel all morning, the women in our group had no access to the sauna.

The inn was wonderful and staff were helpful and friendly even though I didn’t speak more than a handful of Japanese phrases. The welcome bar was an extremely nice touch. The breakfast was delicious and the onsen was a real treat to experience.

I wasn’t aware that tattoo covers were available at the front desk which meant I was too intimidated to enjoy the onsen fully though that is not the fault of the hotel. I would recommend adding it to any English language information for future perhaps?

Location and staff were great. The room and facilities for the cost to value were a bit lacking. With that said, although it was raining, it's still busy season so being more costly is expected. The room was clean, the breakfast was good, sake tasting was great, the shuttle service was spot on and so I gave a rating of 8 as I'd say overall it is an above average place.

I didn't like that it was raining the whole time and the fireworks were cancelled but this has NOTHING to do with the hotel. Everything was good

The place is nice, conveniently located, clean and functional. The onsen is good, nothing extra fancy but the outdoor hot-spring was nice. The Japanese style rooms have futon so be prepared to have a slightly different sleep experience (harder surface than western style bed). Breakfast is traditional Japanese, fresh and very good. They might accommodate if you have special needs.

The onsen is really quaint n waters great. There is free happy hours sake n other drinks. Service staff is excellent.

The checking system takes a while to get the hang of it. Hotel is located unfortunately just behind the big hotels which block part of the view of Lake Toya but is make up by the reasonable price that hotel is charging.

The dinner service was exellent. While the serving staff spoke broken English, they did there best to explain what each dish was and the order to eat in. Overall very happy with the meal and the overall general stay at this property.

Place was very clean, owner was very kind. There was a snowstorm that we encountered on the day we came and the restaurant owner we ate at gave us a lift back to the hotel because they were good friends with the inn owners

Close to the lake, had partial lake view. Nice onset and great breakfast! Enjoyed the complimentary dango too (not sure if they were provided as part of Tsukimi festival, but surely enjoyed them)!

As with any traditional ryokan, the tatami mats have a funky bamboo smell.

Great location near fantastic izakayas and 5min from the winter firework displays. Welcome drinks from 3pm so you can try a variety of sake, traditional ryokan style rooms and good onsen. Shuttle bus to station is very convenient.