Great location Fantastic breakfast Modern and spacious rooms with a view

-The staff, although very friendly, was hardly speaking English. In a hotel of such a reputation, you would expect that they speak at least rudimentarily. - Despite the large number of restaurants of the hotel, there was no availability for dinner for 2 persons other than in the buffet restaurant (price: 14.750 ¥ per person!) We arrived at 3PM and we were told that nothing else would be free anymore. We really felt tricked.

Very grand hotel and nice staff. The ski site is lovely with nice snow and very friendly to beginners. The ski coach and rental staff we're particularly good. A memorable stay for us!

The hotel is located distant from the Toya onsen main street. The free shuttle is infrequent so it might take taxi from Toya JR Station to the hotel. So for people travel by JR, the transportation could be a small issue.

The hotel dispatches a shuttle to JR Toya Station on time to pick up guests. The hotel is located in a scenic spot with excellent service from all staff, comprehensive facilities, and is a five-star hotel worth revisiting.”

The view is amazing - we booked an ocean room but got upgraded to a room with a lake view and it was beautiful! The entire place looks pretty grand. Food was average.

There elevators are rather confusing from the carpark to the hotel reception. The location might not be that convenient if you are not coming by car.

Pleasant experience overall. Good food, clean rooms and facilities, and most of the staffs were courteous. The view and surrounding atmosphere were spectacular.

Would be nicer if the portion of the breakfast at the French restaurant is larger, or we could choose to have buffet breakfast in some other days.

the scene is very nice. quiet, not many people dying my stay, maybe because of off-peak season. open air hot spring.

very limited lunch and dinner options. room service available only after 7:30pm. day time no room service.

Fantastic view . Amazing old school hospitality. Fabulous b’fast.

Unable to see the fireworks and the staff didn’t tell you when you ask them. Room feels dated and old, like a 1980’s Shangrila hotel. Bed is too soft , so is the pillow

a truly grand hotel located high on the hill with Lake Toya view from my room. Lobby interior looks spectacular. We had dinner at its sushi restaurant Shoan Kogetsu, the best sushi we had in Japan. Chef and waiter are both very friendly. staffs at reception were very helpful.

non

Delicious food, beautiful flower arrangements and great facilities especially the onsen. Rooms are clean and comfortable. We were delighted to spot baby fox at breakfast.

Some staff can't speak English.

Although the location for views is really good. As it's so far away from the town and lake, you need a taxi or use the shuttle bus to get to and from the hotel.