The food was amazing. First time experience with Kaiseki menu and everything was exceptional down to the appetiser drinks. Loved that the menu showcased a lot of regional specialties to Kyushu, especially Oita prefecture. The location next to a stream was very peaceful. We enjoyed sitting and listening to the river. In room onset was great though the water from the hot spring is very very very hot (good thing they warn you in the introduction video) and loved the little touches such as females being able to pick their own Yukata pattern. Futons were very comfortable and plenty of tea and coffee available in room. A special thanks to our Ryokan host, Ryota, who tried his best to convey everything to us in English (and did so very well) and extended every hospitality possible to in an impeccable manner. We would 100% return.

Almost nothing! Maybe the cleanliness of the outdoor chairs but that is nitpicking!

i love the attentive service of all staff in the hotel. they always wear a smile and try their very best to communicate with me in English. Food is EXCELLENT ! we order half board with both Dinner and Breakfast. Food quality and choices are top grade ! I would come back for next time!!!

the carpet in the room. Not sure how clear it is as we have to sleep on it with futon. I was a little worry about the hygiene. It would be best to remove it.

Very lovly traditional Japanese hotel with both Tatami and western style sitting area. Only 6 or so rooms and both in room onsen and hotel onsen(private and larger than inroom onsen). Dinner and breakfast are both excellent. We stayed for two days and the menu's are different. Staff speaks good English and very friendly. The hotel is about 20 minutes walk from the center of the he'll onsen. But the walk is very lovely.

Both night dinners of shabu-shabu & sukiyaki was excellent served with wagyu. The grill dish of fish wasn't as nice as it didn't had sauce to dip & a tad too dry.

Every details was near perfect, though I would prefer in private onsen in the room to be larger for 2 people. But we did enjoy the bigger onsen that the facility provided.

I’ve stayed in countless hotels around Japan but Bettei Haruki is my favorite. The staff’s hospitality exceeded my expectations especially Yuki, he was a good host. The kaseki course dinner was such a good experience. I especially enjoyed the wagyu shabu shabu. The onsens were also amazing, I loved how they were private and the ambiance was just great! I will definitely come back!

breakfasts were great! as was the bathhouse!

it's located up the hill from the centre but walking distance to the Hells. Buses are not very frequent along their street!

The Omakase served are so beautiful presented like fine dining. Onsen is fantastic too. Staff are friendly too. The rice cooked with Kombu and fish is out of the world 😋❤️👍

No bathroom in the room but still good for the Traditional ryokan experience

A beautiful place to stay and what an experience. The food was delicious and the private bath was so cozy and warm for a winter holiday. Staff spoke fantastic English and were so kind and welcoming.

We enjoyed having access to a private onsen bath with beautiful views looking into the garden. It was a 10 min walk from the Kannawa area. The staff are so helpful and made our stay so memorable. The breakfast and dinner meals were amazing and worth the price!

We did get bitten by some mosquitos in our room, but that can’t be helped.

everything was amazing. beautiful friendly staff, great meal service and the 3 onsite Onsen were lovely, spacious and relaxing.