Good location, decent hotel and nice staff. Love the terrace in the 2nd floor.

I booked the hotel shuttle bus picking me up at the Chitose JR station but could not find the pick-up point and eventually missed the bus. Actually I had showed the relevant hotel webpage message to the JR staff but they pointed me to different direction (coz there is another west exit waiting room in north gate!!). Onsen is fine but only two seats for drying hair and tidying up, and I have to wait for 15 minutes!! And a lady sat there using cell phone and who knows whether she would take pics or not!! Breakfast is Japanese-style and not my cup of tea. I have to wait for coffee and bread which are available in 1/F at 9am with limited supply!!

Excellent food and facilities. Was able to fully relax with both the private bath and communal baths. We also liked the different lounges in the ryokan with tea, coffee, games and freshly baked pastries that offered something special to each day. It was also very conveniently located close to both the bus stop and also activities along the lake (visitor centre, wild bird sanctuary etc) so was very easy to step out for a walk. The free shuttle offered to Chitose was also very convenient.

The environment is so peaceful, calm and relaxing. It’s very near to lake Shikotsu. Definitely a great choice to away from city hustle bustle. I feel so much refreshed and recharged after the stay. Staff are very friendly and warm, and surprisingly they can address my name when I first walk into the hotel. The room is with a Japanese tatami sitting area where is my favourite area. The bed is so comfortable and i had a good night sleep.

The nostalgic feel when you enter the building. lots of timber and woods used. Love the views that it provides of Lake Shikotsu. tThe staff are excellent as are of all Japanese. Keiseiki dinner, which was included, was fresh. The service cre that served us, Sato san, patient in explaining all the disihes, kind and eloquent. Good job Sato san.

a corner of the rm toilet had cobweb. this was allso noted on the 2nd floor, coffee lounge, top of the righthand corner of the right door to the balcony.

Amazing onsen both in the room and public, stunning lake view from the lounge, free tea and croissants that were not even advertised, shuttle to JR station, just generally a very elegant and cozy vibe. One of the best ryokans I ever stayed at.

Breakfast was maybe a tad overly focused on tofu for my taste, but I bet that would be a kick for some. In any case it’s no issue as there is enough other tasty food

The private tub in the room. Dinner was amazing. Service is excellent.

Hotel furnitures needs updating

Very exclusive as there aren’t many rooms . hardly see anyone in onsen so it’s like having your own private onsen. Even have popsicle in onsen . Dinner is excellent . Room is spacious .

Everything

Breakfast was the same everyday so little incentive to stay for more than 1 night. Dinner course was ok but not great. I prefer kaiseki to course meal.

Everything was great, staff, food, Onsen. Best hotel stay of my life.

The staff was incredible. The attention to detail and beauty was outstanding