Good location, close to Ichigaya train and subway station, with easy access off the main road, large car park underneath. Quick efficient check-in, friendly staff, good clear printed directions to West Building. Reasonable sized room, good sized desk with mutiple sockets, wired and wifi. Bilingual, detailed instructions for all devices. Very comfy bed, again with two power sockets, compact shower/ bath with "easy to read without glass" toiletries! Restaurant (no chance to use) and 2 convenience stores nearby.

The service was excellent and the staff was very accommodating when I needed to change to another room. The interiors are from another era, like 30-40 years ago. But it's so well kept, not a stain, and everything is functioning perfectly. The hotel has an excellent interior architecture, stunning. The stay was a very pleasant surprise.

Nothing

The cleanliness of the room was to a high standard. The bed was comfortable. The bathroom was very clean and comfort to use. The staff on the reception were helpful when I ask for help with something.

Personally I didn’t enjoy the food I ordered in the restaurant. However, this may be down to personal taste as I don’t tend to eat fish or meat and there were no food options without fish or meat so I ended up having a dish with fish. I did not enjoy the dish but that may be because I don’t enjoy eating fish. Perhaps the hotel could consider adding at least one vegetarian dish to the menu in the future.

Lovely place with great customer service. Had a very late check-in without issue and they held our luggage for us while we were out and about. The room and amenities were excellent, as was the location.

I booked at a certain price for 2 adults. But when I arrived at the property, I found out that the price shown on Booking.com was actually per adult, so I paid twice as much as I anticipated at the property.

Beautiful view, comfortable, close to the train station, spacious and away from the noisy crowded tourist areas, yet close by train.

That we could not book in earlier when we arrived early. .

I really like the location, walking distance to almost everything that you need. It is also a good location if you have luggages with you. They also have a good housekeeping and replenish the free stuff everyday.

I just hope there was a microwave and everything would have been perfect ☺️

Staff were very accommodating and very much willing to assist us even though communication was a bit hard. We appreciated their effort in helping us get around the area and giving us directions in taking the train/ taxi and even giving us suggestions in good nearby restaurants.

Convenient and the staff were very helpful and friendly. I like the customer service the most. Pls keep it up.

The breakfast has limited choice and not really tasty. Hope there will be improvement.

Near the train station so it's convenient to travel, the window overlooking the bridge is quite impressive

Not all staff speak English well and no Limousines Airport to pick you up at the hotel

Wi-Fi was very good, bathroom facilities is great. Insulation of the room was great too, I went in autumn but I still needed to cool the room down if the windows were closed.

No free meals