Great location. Staff were very accommodating and allowed us to check in (very) early following our 15 hour flight. Gave us some complimentary chocolates as we were celebrating our anniversary. nice aesthetic of the hotel. The restaurant was also great, every so slightly overpriced, but didn't stop us from going twice during our stay.

The room was very dusty/stuffy at times. If we didn't have the room humidifier/purifier on, it was very uncomfortable. Perhaps this is a Tokyo thing? Room and bed slightly on the small side.

The hotel is in perfect location. It is close to the metro station. It has excellent view from the rooftop terrace restaurant.

The room I a little small for two people.

Breakfast was wonderful. All helpers excellent

Front desk staff did not have many restaurant recommendations......like they did not know the area and could not recommend any. Did not have a list of restaurants near by. Did not have a list of restaurants in the room to recommend. No concierge service to recommend restaurants. Lacking in this type of service. Internet searches not always reliable, better to have personal recommendations.

Good location on the main street, 5 min to Metro station.

Service attitude of staff minimal, dont speak English. No help. Rastaurant nothing special, partially closed. Rooms extremely small, definitely not 5 star

Great location Lovely spacious room and well designed Staff were friendly and helpful mostly

Breakfast was initially nice to start off with but offered the same thing everyday which became boring. Menu selection was limited. Disappointed when going on a long journey in the morning asked staff if they could help to provide a small breakfast box but was told no and advised to eat before we go even though we were in a rush. That was disappointing that staff could not accommodate such a small request like this. I’ve been to hotel with lower ratings who have facilitated this request and I don’t think we were asking for too much, a few bits of bakery goods wrapped up is not too much to ask, so this was very disappointing.

Great location, amazing staff at the restaurant, comfortable beds, spacious rooms.

Small gym, breakfast is for grownups, there's no options for small kids. Nobody tells you there are washing machines available untill you stumble upon them two weeks after. The reception staff doesn't always speak English well, it might be difficult to solve a more complex issue.

Automatic check-in is possible. The rooms are very clean.

It‘s a good 4 star hotel, not 5 star. The room was to little. The bed was not comfortable. Breakfast could be better (more variates would be good).

The hotel is located centrally. It is just about 5 mins to Roppongi station and there are many restaurants, cafes and convenient stores within walking distance. Tokyo Tower is also just 10 mins walking away. Even though there are bars and clubs nearby, we didn’t have any noise issue in our room. The hotel looks chic with minimal but unique decorations. The staff are very polite and helpful and can speak English well.

The room is quite small. We had only one big luggage and there was barely any space left to move within the room. Be aware that foreign credit cards may not work here. Both our Master cards were rejected even though they were accepted everywhere else when we were in Japan. Luckily the Amex card passed through. Make sure you have cash/backup credit cards in case one doesn’t work.

Very clean hotel. The rooms were spacious and the staff were wonderful.

The gym was functional. I just wished that there were some free weights.

The staff were very helpful and nice, there's a beverage machine, washing machines and gym room available on the 13th floor, there's nothing to complain about the service and hotel facilities.

The hotel is located in a weird place. The nearest road to get to the hotel is surrounded by nightclubs and with too many addicts (alike) hanging around. I've had a horrible experience of being hassled by 3 strong and lack of education males who are non-Japanese and with extremely dark tone skin like chocolate while I was waiting for my partner with our luggage. I don't mind the cemetery close by which I can see clearly from the window of our room, but being hassled by 3 men, is another level of horror.