Hotel rooms in central Tokyo with a reasonable price and a decent room space where two adults can have their suitcases open and still walk in the room are not easy to find. - Well, the Hotel Villa Fontaine Grand Tokyo Roppongi is one of those! We took the "Friendly Limousine Bus" from Narita Airport to the "ANA Intercontinental Hotel" (a little bit less than 2 hours). From there it's only a 10-minute walk to the hotel, so it's really convenient. We had a room on the ground floor with milky windows, which didn't bother us at all. The furnishings are modern, even look fairly new, mattresses, bed linen, comforters and pillows guarantee a good night's sleep. The restroom is 'Japanese' standard with a 'Rolls Royce' toilet and a shower worthy of its name. For guests staying longer: Beds are only made on request, i.e. you have to let the reception know. Bath towels are changed daily, cleaning is also only done on request, but the garbage cans are emptied AND there were always 2 bottles of mineral water per day for free AND you can make your own surprisingly good coffee with coffee bags offered on a counter at reception. The location is great with a subway station just underneath the hotel and "Roppongi Crossing" only a good 15 minute walk away. I would book this hotel again mainly because of the ratio of room-size/price/location and the easy access to Narita airport as mentioned above.

See above - there is nothing significant to complain about

Love the location. Train station below, good cafes, restaurants too. Staff very professional and very helpful. Quiet surroundings. Even had rows of cherry blossoms outside our window. Room size a bit small for luggages, though well designed rooms. Had a small sofa with table. There is also a table you can use for business. Sockets galore. 🙂 Hair products (shampoo and conditioner) real good and hair friendly. I would love to know what brand it was, failed to ask. Plenty of inroom amenities, replenished daily. Even at the lobby they had a corner that. There are free coffee bags too. Coffee machine also available.

None actually.

Very clean and the renovated room was nice. The bed was good. I was able to have a good sleep. There are microwave on the ground floor and 5th floor. Could have been nicer at each floor but good enough.

The outlet that is next to the bed can only take other country's plug, can't take US/JP plug. It's ok for people from EU and Asian countries, But not good for those who are from US and Japan. Also regardless of one or two people staying in the room, you will get only two bottled water. Could have been nicer if they provide extra bottle depending on the number of people staying in the same room.

Room has been renovated. Room Size is reasonable. As the hotel is just above Tokyo Metro station, there's coffee shops, restaurants, supermarket, etc nearby. It is also near the latest "mega" center, Azabudai Hills, which is not fully open yet.

We have stayed in this hotel couple of times, unfortunately this time due to nearby construction, there is major road works just in front of the hotel. On the day when I needed to hail a cab, I had to walk beyond the construction and stand on the road to try to hail a cab. I believe the hotel should have their front desk to help guests rather than say just stand and try to hail

Cleanliness and friendly staff

A little bit inconvenient when the room was not ready at check-in time. Transportation is convenient but need to make couple transfers to get to most places we were visiting. Not many choices of dining places nearby the hotel.

clean, connected to a metro station and offices where there are lots of restaurants with delicious food

The treatment of one of the staff named Shiga was very rude, this was the second time we checked into the hotel and brought a lot of things, the welcome drink voucher (for one cup of coffee available in the lobby) happened to be left in the hotel room, and we asked to get a replacement voucher which we were going to return it the next day (because it was midnight and we were very tired), SHE arrogantly said "no way, you have to take your voucher, many guests have reasons like you and don't come back to return the voucher!", imagine just for a cup coffee for ¥3,000 we as guests were treated to an unprofessional attitude

Staff was courteous and friendly, and always eager to help you with any queries you may have. Room was very spacious (relative to Japan's standard); water pressure in the bathroom is strong; good variety of amenities provided (which you collected from the lobby as you to reduce wastage); an appropriately-sized mini fridge and a safe were available in the room; air-conditioning worked decently. They also had 3 washer + dryer combo machines in the hotel. There was a Family Mart about 3 mins walk away, so really convenient to get food or any other things you may need. Location was a little out of the way, but it's quiet and safe so that's great!

Although next to Roppongi-itchōme Station, location was not ideal. To get to places, it frequently required you to change train lines. That being said, it's a minor issue.

Location is very convenient; accessible to trains, restaurants and walking distance to everything. It was a twin-bed room which was better than the double bedroom. The double bed is too small for us. We were interested to find out that each room seemed to have different types of amenities.

While the rooms have been refurbished, it didn't seem like the bathrooms had been renovated with enough thought; for example there was nowhere to hang towels, or to store toiletries. As the weather was temperamental, we need to be able to open the window to regulate the temperatures. Some windows worked well but not always.

- 2 free water bottles daily. - towel change daily. - full cleaning every 3 days (but can request before 10am if you want full cleaning on any day). - 2 free costa coffee machine slips given on the 1st night that can be easily used in the lobby - the coffee was actually great. - service was great - paid for 1 coffee at the coffee machine, but since the milk was not filled the order messed up. In return we were rewarded with 2 free coffee slips. - netflix works on the TV. - shower pressure was amazing.

The pillows are not soft enough.

Good value for the money I spent(less than $100 a night). The room is in good condition(no signs of aging, clean, no distinct bad odor). Bathroom has good water pressure and flows down well. Shampoo and body wash are provided and the quality is not bad. The climate control and fridge works well. The TV is big enough and works well. There are only few charging socket but there was one on the wall with multi adopter screwed in to the socket. Wifi speed is decent and wasn't difficult to use. The entrance to the subway station is about 10m away from the hotel and I think there might be a way to go to the station without ever going out. Could not find one though. Sound insulation felt good. Not noisy.

The room is as small as most other Japanese hotels. The location of the hotel feels somewhat far from main attractions or busy areas. Not many breakfast options available nearby(as far as I can find). Since there is no breakfast place within the hotel it can be an issue for some people. Also, convenience stores are not at convinient locations. No views outside.