Excellent location within a few minutes walk from Ueno station, plus an elevator to connect to subway for travelers with baggage or wheelchair users. Bed and pillow are of good quality. Bathroom is bigger than other standard hotels. Lots of restaurants nearby. Coin laundry is at 2nd floor.

No seating area for guests at the lobby at all. Since it is right on the main road, it is very noisy at night.

We booked a superior twin room which turned out to be very nice. It was on the fourteenth floor with a nice view of Ueno Station and the new freeway. The bathroom was larger than normal, the beds were very comfortable and we enjoyed the large room (lots of space for our luggage and ourselves!). We usually stay at this hotel when we are in Tokyo and this room was the best so far! Out the lobby door, to your left a few feet is a very convenient entrance to the subway. This hotel is very conveniently located near transportation facilities and shopping areas.

The breakfast area is also an Italian restaurant in the evening. On previous trips the breakfast buffet was geared more towards a traditional Japanese breakfast, which we enjoyed and looked forward to since we don't live in Japan. We were disappointed because this time we discovered they had changed towards a more Italian style. It was still a good breakfast, just not what we were looking forward to.

The best part of this property was the location! I only stayed here and used it as my home base to explore all of Tokyo. It’s walking distance to the Ginza, Hibiya, and Yamanote lines so it’s super easy to get to any part of Tokyo from here. Also the staff is super friendly and helpful, no need to be nervous if you don’t speak Japanese, they know enough to help with almost any request. One of the desk attendants even called and booked a dinner reservation at a fancy steakhouse I wanted to eat at. Rooms were clean and well maintained no complaints there. The rooms were also a decent size for Japanese hotels. There’s a nice Italian restaurant in the lobby, but I never ate there so I can’t say anything about that.

My only small complaint would be the elevators, there’s only two elevator shafts so if it’s busy you could be waiting a little bit for an elevator. It was not a big deal, just something I noticed.

It is a stone's throw away for Ueno station, the Keisei line will drop you from Narita International Airport to Ueno. If you like walking, Asakusa, Sumida river and the Sensoji temple are close enough. If you do not, you can use the train. Ueno Park, zoo, and Ameyoko shopping district are close. The room is squeaky clean, compact and well-maintained. It is an extremely small room but the location, courtesy of the staff made up for it. Shampoo, conditioner, body wash, hand wash are available in the bathroom. A common area houses dental kits, shaving kits etc so that you can pick what you need on your way to the room. We were provided with an iron and an ironing board on request. The check-in and check-out process were quick and seamless. The staff were very courteous, helpful and easy to speak to.

The size of the room was a concern for us. We had two suitcases and not enough space to lay them flat to open them. There is barely any room to unpack, you literally have to live off a suitcase. Not that I didn't like it but it was a little strange - bathroom doors open out and not in! All my life I have been used to pushing a bathroom door to get in but it was the other way around here.

Loved the location! It was about a 3 minute walk from the station with a pedestrian bridge over the roadway, which was really nice for getting around. The room itself was sizable for a Tokyo hotel, with enough room for 4 suitcases (two large and two carry on) provided we kept everything tucked away and only opened them when we needed to.

I wish there had been a few more vending machine options, one night I went to all three floors that had them and all of the machines were out of water. Luckily there’s a Family Mart on the corner across the street so I was able to go there, but I wish that there had been at least one or two more machines to keep up. All in all that’s a minor gripe, though, and everything else was perfect.

The hotel is within walking distance from the UENO Keisei Station. The hotel's instructions to the hotel using underpass could be clearer. Upon arrival, we were looking for Exit 1 (as instructed by the hotel) but we could not find it and we walked towards the wrong direction. It turned out that we should have followed the direction towards the Ginza/Hibiya subway after we exit the Ueno Keisei Station and only after walking for 5 mins towards the Ginza/Hibiya subway, we saw the sign to Exit 1. Instructions from the hotel should be clearer to avoid unnecessary walking, especially with our bags.

The staff was kind, very hospitable and patient. The room was more spacious than the pictures lead on, I was very happy about that. The restaurant is italian japanese style, we ate there for a delicious breakfast. We forgot to pack an umbrella, they offered 2 because they saw us leaving without one while it was raining, we didn't even had to ask. It's a life saver that is close to the Ueno station.

Nothing that I can think of except for the breakfast menu, it was tasty but heavy, maybe I would add potatoes and a version of the eggs a bit more done. Else it was great.

the location is right next to the Ueno station. subway and jr train access is 50-100 feet away from the entrance the view was good. could see all of Ueno station the staff refilled my water every day when the room was cleaned I was able to leave my luggage here after checkout until 9pm

The location of the hotel was in a quieter neighborhood in Tokyo. I really enjoyed the location for that matter as I don't need to be near the hustle and bustle of things in the city. The rooms were great and the laundry facilities were easy to follow if you need to do any during your trip.

Unfortunately, we had to be moved to another room as soon as we checked in. The blanket had an unpleasant stain so that wasn't the greatest experience. That being said, the staff were really quick to respond and was very apologetic. This should not deter you away from this hotel.

The hotel location is excellent, very close to the Ueno station and also close to the shopping street and restaurants. Staff are friendly and helpful. Check in and out on a self service basis with staff support around. JR and metro is basically next door or across the road.

Room is on the small side but still better than many other hotels around.