The hotel has a courtesy bus that runs to and from Shinagawa Station, and the monorail and railway line are also close by. The breakfast is amazing, a virtual feast, and is included in the price. The staff were helpful and assisted with any requests I had. I had a problem with the size of the room and smells from the bathroom drains. I requested to see if a change was possible, and they accommodated my request immediately. The new room was larger and there were no bad odours. My friend, who was travelling with, had no issues with her room.

The hardness of the matresses. Saying that, every hotel I stayed in had firm mattresses.

I travel a lot)) but I never saw such a great balance of money/comfort/convenience. Only when i got request to write review I realised that hotel have only 2 stars. The district is good one not far away from Tokyo station, round line of JR trains connecting Shinagawa station ( that one if biggest but EASIEST in Tokyo, go back and forth to hotel especially if you are newbie in Tokyo metro will get on your nerves, that one is good) , Shinjuku and Shibuya all the same line. The hotel have free shuttle bus to Shinagawa station. Clean, but I guess it’s everywhere in Japan. Super rich breakfast with a wide choice of dishes.

Nothing

Clean, Super easy check-in and check-out (automated). Many japanese office people stayed here. You can take free amenities like razor, toothbrush & toothpaste, tea bag, and other things at the lobby. There is a free breakfast everyday and the menu is quite substantial but basic (rice, pastry, noodles). The hotel is quite far from Shinagawa station, but they provide free bus from morning till night every 15 minutes. The nearest train station is about 5-10mins walk (I think it was a subway or something, we took that subway to go to Disneyland).

None.

The pillow at the hotel was softer than the hard pillows I've had to deal with at other Japanese hotels, such as Super Hotel or APA Hotels. The hotel also has a locker room for your bags in case you need to leave them at the hotel after checkout. As a self-service locker room, you can go into the room as many times as needed to put stuff in your bag or take stuff out, even after checkout. The interior of the hotel room has a clean minimalistic appearance.

The area around the hotel, Tennozu Isle, is pretty dead after 6 p.m. Also be sure to checkout before 10 a.m., as the hotel's elevators get crowded with people checking out. Like a crowded train with no room, expect to see the doors open only to not get on at all and wait for the next elevator. But even the next elevator will probably have no room for you. Of course, this will be no problem if you're on the top floors of the hotel. Having stayed at this hotel for the third time now, I have seen this amusing scene play out again and again. It's not a deal breaker, though.

Good location, shuttle bus service to Shinagawa station is an additional service which really helps reduce fatigue after a day of walking around the city The breakfast is quite varied and you can even bring breakfast out if you are in a hurry to do the day's activities. The staff is always ready to refill food that runs out at the breakfast table The bathroom and room is clean with a comfortable bed and pillow. In overall the hotel was very comfortable

The queue in the dining room was quite long for breakfast Room cleaning is only done once every 4 days (the towel is changed everyday), but if you stay for a long period of time, you can request room cleaning twice a week.

It’s a great budget hotel. we were worried as it’s two star and budget hotel but it was a great surprise to see such well maintained hotel for such a great price. There is a free shuttle bus to Shinagawa main station but there is a station at walking distance too. It has all amenities for a great stay, they also have Yamato luggage service for luggage transfer. Staff is very helpful and rooms are very clean. Breakfast is good and there are facilities to pack your breakfast if you are in a rush.

no good option for vegetarian breakfast

Good location, shuttle bus service to Shinagawa station is an additional service which really helps reduce fatigue after a day of walking around the city The breakfast is quite varied and you can even have breakfast outside if you are in a hurry to do the day's activities. The staff is always ready to refill food that runs out at the breakfast table The bathroom and room are clean with comfortable beds and pillows

The queue in the dining room was quite long for breakfast Room cleaning is only done once every 4 days (the towel is changed everyday), but if you stay for a long period of time, you can request room cleaning twice a week.

Good location, shuttle bus service to Shinagawa station is an additional service which really helps reduce fatigue after a day of walking around the city The breakfast is quite varied and you can even have breakfast outside if you are in a hurry to do the day's activities. The staff is always ready to refill food that runs out at the breakfast table The bathroom and room are clean with comfortable beds and pillows

The queue in the dining room was quite long for breakfast Room cleaning is only done once every 4 days (the towel is changed everyday), but if you stay for a long period of time, you can request room cleaning twice a week.

THE BEST PART IS THE SHUTTLE SERVICE. IT IS SO CONVENIENT FOR TOURIST. SAVES MONEY AND ALSO THE HASTLE OF FINDING A TRANSPORT OR WALKING ALL THE WAY TO THE STATION. THE ALSO ALLOWED US TO KEEP OUR LUGGAGE AFTER CHECK OUT. ALSO MET A HINDI SPEAKING STAFF THERE WHO HELPED US A LOT. THANKS. LOOKING FORWARD TO VISIT AGAIN. WILL SURELY RECOMMEND ALL MY FRIENDS AND FAMILY VISITING TOKYO.

ALL IS WELL. IF YOU COULD ADD A LITTLE VEGETARIAN FOOD TO THE BREAKFAST. WE COULD NOT EAT ANYTHING IN THE BREAKFAST. BUT COULD GET MILK FOR THE CHILDREN ATLEAST.

Great location between Henada airport and the main attractions in Tokyo. We stayed here for a night before flying out of Tokyo at the end of our trip. It was conveniently located and close to the monorail that goes straight to the airport (5 min walk). Also 25 - 30 min direct train line to Shinjuku and Shibuya. When we arrived we did not take the shuttle since we arrived during a time when it wasn't running, we walked and it took about 20 mins to get from Shinagawa station to the hotel, which isn't bad but if you have a lot of luggage I would not recommend. The hotel rooms were smaller but had everything we needed. Coin laundry is available. Breakfast from 6:30AM - 9AM which can get very busy, we went down at 6:35AM and there was already a very long line. Food options were okay not many Western breakfast items. I would stay here again.