Staff very friendly and food excellent.

When we asked the hotel to book us a taxi to NBO they wanted $65 for a 20 minute trip, telling us prices had just gone up and it was charged per person not per vehicle. Absurd and insulting. We managed to book our own taxi for $30. The hotel should be ashamed of trying to rip their customers off like this.

I've stayed at Ole Sereni twice before, On the first of my visits I requested a Park view, They gave it to me Complimentary, On my second occasion, I had to pay a small supplement, Which wasn't a problem! On my arrival yesterday, 22/11/2023, I had just booked a room with no request, I didn't check in until 2.00pm, and as I was leaving at 6.00am for my flight home, I didn't think it was worth, paying for a park view! I did however asked the lady who checked me in, and she just seem to abruptly say, No there all full?? The fact that I couldn't have a breakfast before leaving, it could have been compensated by a park view room! When I enquired, about just getting some toast, or something light delivered to my room before leaving for the Airport, She said, they would have to charge a small fee for delivering to my room? But I could collect it from the Dinning room! I did do this, but instead of letting me just sit at a table and eat, I had to take it to my room I think this was possibly a bit dangerous taking a coffee and toast up to the room, What if a customer had got seriously burnt from spillage of the beverage, or spillage on the floor whereby someone could have slipped and had a bad accident! I just thought this was not appropriate

As I've written above

Comfortable, clean rooms. Lovely view of the national park from the back of the building - front faces onto a busy road but is well sound-proofed. Pleasant buffet breakfast, friendly staff although a bit slow in responding to requests. Enjoyed the heated outdoor pool and the gym.

Card access needed for the corridor as well as the room - caused a bit of hassle as we were three people staying in a room and had two key cards, so had to keep track of who was where lest we get locked out on the main landing! It's very sad that there have been dual-carriageway roads built on both sides of the hotel - it is not right on the edge of the national park as it appears in the photos. That said, you still get a good view from the rooms at the rear of the building on the higher floors.

Everything was great. We loved our first stay after arrival so much that we booked a second stay at the end of our trip. The way we were welcomed by Shadrack and his team (Nelson, Julius and Jacinta, among others)on arrival, the top service we received all through both our stays. The flexibility of the staff whenever we needed support, for instance, with having a bite when we arrived at 1AM in the night because of a flight delay. Watching giraffes, ostriches, etc right from the hotel room was a surreal experience. One made even more spectacular because we had brought our Vortex binoculars. The rooms and facilities were really nice and the fact that you can freely go to the rooftop of their sister hotel gave us the feeling of even more freedom. I personally really liked the atmosfeer that is a result of the type of fellow guests that were also present. Nice crowd. The food and drinks are excellent too. Ask Julius for his mixed chai. Yum! Really delicious bacon too. Yum! Yum! Oh yes! and of course, very efficient location if you don’t want to drive long to or from JKIA. Will be back!

the rooms were clean.the staff were very friendly and helpful. the pool was nice and warm.the food in both resraurants was nice & tasty and the breakfast choices were great..i will definately return to the hotel.

the lifts took a bit of getting used to. i couldnt go straight from the foyer to my floor, i had to go up to level 1, walk the length of the building then up in another lift and walk all the way along to the opposite end of my floor to get to my room. . i wouldve liked a room near the lift as i have walking difficulties, so it was very painful to do all that walking several times each day..

I checked in at 5.30am with a flight the same afternoon while on a layover. The staff were great - let me check in for the day for the same price, have breakfast and the room for the day and pay upon checkout - just what I needed to get some rest. The room was super comfortable and secure. Food was great and the bar overlooking the park was lovely. I went next door and chilled by the pool on the rooftop for an hour and was the perfect layover - was very grateful to have went there and would recommend and stay again.

Everything was great

great staff, ambience was stellar. The hotel was able to accommodate a very late dinner given my late arrival from Amsterdam due to a delayed flight. Overall, I would stay at Ole Sereni again - and recommend the same

The political environment in the country (weekly 'maandamano' demonstrations) when I traveled made transit logistics around town a major problem - including the Ole Sereni hotel taxi not accommodating the same. Granted that was beyond the hotel's control, still impacted overall experience.

The staff were so welcoming and on coming in the reception area is quite welcoming and neat. we only stayed 2 nights there but wished we stayed longer. I think the newly extended section would be nicer to stay at.

They did not have a microwave in the room and when I asked if I could reheat some food (brought from outside) the chief said no as it was part of their policy. However the lady on duty did try her best to assist me. she kindly asked the chief to make me some fries to make up for us (which I still paid for haha) There is no room service.

Lovely property and great facilities. The staff were really welcoming and kind. They helped us a lot to sort things or organise a safari for us.

Things run very slowly. We tried to contact the property before we came and we’re unable to get in contact via booking.com. We were trying to organise a taxi and managed to get an email response which we replied to and they never replied. We managed to get our own taxi here. The staff are all brilliant and kind but things run a little slowly.

I had the best omelette everyday for breakfast. The lady chef was excellent. The check-in staff were also excellent, particularly Jacintha

I have stayed at Ole Sereni many times since it first opened. The food menu used to be far more extensive than it is now. I moved to Emara for the last 3 days of my visit, kindly arranged by Jacintha. I will of course stay at Ole Sereni again.