Radisson Blu Hotel, Nairobi Upper Hill

I loved that the Radisson Hiltop was environmentally responsive, Great city view and a clean, spacious room. Excellent choice of meals and very kind staff - Salla, Keffa, Duncan, Ruth and my airport drivers Jack and his colleague, were very kind. I like that the night manager who checked me out at 5 a.m. on Saturday, Oct 07, gave his word to resolve my double billing situation. I had presented an AMEX card for billing at reception when I arrived, and shortly afterwards, my Visa card used to make the booking was charged AGAIN! I expect Booking.com to step in to help to resolve this quickly.

The internet service dropped sometimes. Being double billed across two cards also disorganised me financially.

Right from the reception, my son and I were graciously welcomed by Violet. She was patient and kind to us given the fatigue and jetlag we had. In our room, we found Jimmy from resturant, had provided a beautiful welcome note and niceties, fruits and cakes like chocolate cake well presented. I cannot thank enough the food preparation. It's one of the best I have had in Nairobi top rated hotels. The room service and resturant gentlemen are intentional on making one's stay feel special. Thank you. Laundry was done to perfection at short notice and beautifully handled by the kind Aggrey. Radisson Blu Upper hill, has changed my perception (in a positive light) on top tier hotels in Nairobi. The location is quiet and room is so spacious as well and very clean.

Not applicable

the property had a very nice pool and a wide selection of foods available for breakfast. the staff was very accommodating and let me use the phone at the front desk for my bookings since mine didn’t work. very secure hotel with people coming in

I didn’t like the area. it was not safe for us to walk around as advised by the front desk and there was no food options than an expensive priced breakfast at the hotel unless we ubered somewhere. The hotel was majorly under construction when we were there and we heard hammering for majority of the day

Everything was just superb!! The lady at the reception who checked me I. (That was 8:30pm kenyan time )she was soo amaizing .I didn't master her name though 😞 .The chef made my evening better (Mr saisi.The salmon was 😋. In general the staff was amaizing,very helpful from the drop off to me checking early this morning. Will definitely be back.Thank you for making my anniversary memorable 💖 💕

It's a beautiful hotel. Quite expansive All necessary facilities in a masterpiece building.

There is a seeming lapse between the reservation team and the front desk. I'm sure this can be fixed easily.

Breakfast was the best and the buffet . Also the staff friendliness

The welcome fruit basket I requested was not up to standard I requested. I think it will be good that this is done properly because i realised Kenya is rich with fruits

wonderful staff!! everyone was so kind and helpful. the most wonderful part is that it was our home base and our home away from home. we came and went three times during our holiday and they made that so easy taking care of us and our luggage!!!

the staff were outstanding!! very friendly and helpful we also had the opportunity to leave our luggage there when we went on safari and to Seychelles everything was safe and sound upon our return 👍👍👍

nothing

the variety of breakfast was awesome 😎 and the receptionist Fidel was exceptionally helpful as I had to add extra days he made my transfer and booking easy .

I expected the mattress to be as comfortable as that of Radisson Blu Dubai creek unfortunately it wasn’t exact

We have been previously in this hotel for two days and we come back two weeks later. They welcomed us as a real old good friend making us feel at home. The hotel is nice and modern and the breakfast is really remarkable. Regarding location it is not far from downtown and 20 minutes from airport throught the Expressway.

Nothing