Outstanding staff (attentive, friendly, going above and beyond what’s typically expected in hospitality), wonderful aquapark, excellent food… and breathtaking view (palm side)

Very expensive stay & board (as expected), but the additional stuff (beverages, food, game room etc) and also super pricey… I would expect that if you pay over $1k per day (half board, Imperial Club) you wouldn’t have to pay close to $10 per bottle of water on the beach.. but the again, this is a luxury hotel, not a „value for money” hotel, and it delivers on this spectacularly, hence 10/10

The aquarium was amazing , aquaventure waterpark was the best water park we been to Room was ok ,the pool and beach area view to the palm hotel is beautiful and the breakfast is 5 star it has so many different variety

I booked a ocean view room They gaved me a parking and tree view facing on the second floor , I went to change it and they gaved me a 10th floor ocean facing room but not facing the beach so just a heads up you better request for what you want or else they give you crap rooms , first photo was the parking and tree facing , the room is so dark you can hardly see the ocean , second photo is the room they changed me to, not the greatest but at least they did

I have returned back to the Atlantis Hotel, my stay has met all my expectations in every area, breakfest, the water theme park the new water rides and the overall room ambiance, As a loyal and valued customer I will return. Atlantis always lives up to my expectations. Howeever as a loyal guest over many years i should be given some preferential rates when booking. thank you

not much I can complain about as all the staff that provided me with a service was excellent.

1-I like the facility 2- the stuff were helpful 3- design and structure was amazing 4- the room service cleaning the room to wise a day as well as no hotel clean the two times per day but the atlantis he’s did it 5- all the gust join water park and aquarium is free it’s difficult to find other hotel to do that 6- for the water park towel and shoes are free and water from the are unlimited and free 7- i will back soon as possible 🙂

Room was spacious with an amazing view of the Palm island, The room facilities cater for all the guest needs. Breakfast has a wide variety of choices with high quality ingredients. The hotel has alot of attractions and activities with Aquariums all over the place full of wonderful creatures. There is also the wonderful beach and swimming pools.

I didn't like the way the security guards keep on stopping the guests and asking them if they are guests. one of them was very rude to the guests.

Good day. The main reason to stay here is the services and a tone of things you can do together with your family. I'm not telling just about the aquapark but also the fact that even when you think that your kids are old enough to have a 30-40 minutes of self walk, as a parent you will be nervous anyway, but in here you can just eat your meal and fell very safe. Food is on a high level and btw, one of not that many places where you can read "Add perfect breakfast" and some people don't do that. Well this is the place you must do that.

Very child friendly, beautiful & loads of activities. The hotel is too busy yet there is always someone to help you.

Waiting in a queue for the lift to go to our rooms but again it was NYE. Our room was so noisy on NYE also.

I was seriously impressed with the Atlantis. We booked a club queen room for a family of four (children 2 and 4) and it was very spacious. The imperial club is well worth it. Staff are superb and the breakfast/afternoon tea and happy hour are great. It was 50:50 as to whether we did half board but opted against it on the basis we would have a couple of meals away from the hotel. It’s worth noting you only get dinner included in half board (you can’t pick either lunch or dinner) and so if you end up having a large lunch, it’s a bit wasted - club has plenty on offer for a light dinner. The hotel itself is incredible and we felt very safe and secure the whole trip. There is roaming security and the lifts are watched, but it’s certainly not invasive. The aqua park and pools have life guards everywhere - one at the top and bottom of each slide - so we could sit and watch our eldest run around the slides and knew she’d be safe at the top and bottom. You also enter and exit at the front of all the kids splashers zones so there’s no back exits your child can accidentally wander off into - it’s very well designed. I’d recommend going into the aqua park at opening, picking a tower and having a few hours before retreating when the crowds come in. Utilise the shuttle buses as they make life a lot easier. I do think the staff and service made our trip, especially in the imperial club. The whole set up certainly made for a relaxing trip which is hard to come by with two small children.

The club queen rooms don’t have a balcony as you have the space for an extra bed in lieu of the balcony square footage compared to a club king. It’s a Juliet balcony instead, so good views but no seating. This wasn’t really clear on booking. My only other feedback would be that bottles of water should really be included in the hotel restaurants given it’s free in the club and you get lots in the room. Maybe some water fountains would be handy? To be honest I’m nit picking as there’s really not much to dislike!

Every single staff member was outstanding, the service was second to none. Nothing was too much trouble, and it is spotlessly clean

Nothing

Everything was perfect, great experience to stay at the Atlantis. Everybody makes you feel welcome and takes the maximum effort to give you a fantastic time. We booked a king room with ocean view, which was the cheapest option. But even though it was the cheapest option, the room is very nice and large with all amenities and luxury someone could ask for. There were always more than enough sun-beds available at the swimming pools and beaches. Excellent service on the towels, where a second towel is used the place under your head (very comfortable). We went to aquaventure for one day (Friday 19-Jan), waiting times were very short, especially in the morning. After 13:00 they became a little bit longer (15-20 min), but this is still not long. So we had a great time in the waterpark, which should definitely be something on your to-do list. Regarding the food, we only had breakfast and diner in the buffet restaurant Kaleidoscope. But what a great experience this was. There is so much food you can choose from, that you eat something else everyday. The deserts were also very delicious. We loved the sit outside since it was a little bit noisy inside the restaurant… special thanks to the waiter Sagar, who made our last night out very special by serving us a special desert. My advice, if you ever plan to visit Dubai, treat yourself with a stay at the Atlantis, it is 100% worth it 😁

Nothing, all was perfect!