The facility is amazing. Everything is clean and modern. Room is super clean and minimalist. Beds are very comfortable. Best showers with your option of waterfall shower. Food and bar is excellent. Great location across from the symphony hall; awesome views from high floors. With all that being said the staff is probably the best part! Some of the most genuinely professional and courteous people I've experienced at any hotel in my life (and I'm in the hotel industry! The staff truly make this hotel glow with the effort they put into making a stay great. Thanks so much for each and every one of you for your hospitality. We will be back!

Room service orders could be plated a little nicer by the cooks as room service is pricey it should reflect that price for the dish. A little garnish or something... Touch panel in bathroom wasn't working in our room 1210, But still a wonderful stay overall those are really the only things.

The location was perfect, the view from the room was very satisfying and the bathroom ambience was awesome, felt peaceful.

there were no specific hand washes. When we went for breakfast as we had the kid, waiting outside if someone would come, as we had a kid who was hungry, we went inside thought we can order but we were told to get up and wait outside, and then had to go inside Why don't they have people on rotation, if someone goes inside to take guests for table, someone should be outside to take orders. unpleasant experience it was.

Nice modern new hotel across the street from disney hall. It's in downtown but nice and clean area. I stayed here because I ran LA marathon so it was relatively close to the start point which is a Dodger stadium. I loved the room. I had a chance to check one of two restaurants on the lobby floor and it was amazing, food and service everything I highly recommend!

I couldn't go to spa since it was booked. Parking isn't free, around $50 per day which is OKAY i guess.

Breakfast was the best meal there. Location was good. Alittle far in traffic to some of the major site seeing destinations but the hotel itself made up for that. We loved it!

The only thing we found alittle lacking was the food options. The room service menu didn’t have much choice.

This property was beautiful and the rooms were spotless (amazing housekeeping). The staff is friendly and professional and the food was amazing! The area surrounding the hotel felts safe and was clean.

Parking was pricy ($55 overnight) but I don’t think that is set by the hotel.

Staff is top notch

I loved everything. The building the staff the food. There isn’t anything I can complain about. All the way down the the valet which is also first class.

Very central location. Breakfast a bit overpriced although it is central LA and a 5 Star hotel and service making it acceptable.

I'd suggest to improve the indications to hotel and carpark (from the street to the lobby).

very good location in the downtown

It's hard to find the entry of the hotel w/o clear guide outside and the parking fee is expensive.

design facilities and location. to the broad museum and fantastic bell hop crew

DTLA is still quite limited n disappointed the shops in complex not open yet

The staff members were amazing and I loved the facilities. The hotel is so modern and the location is great.