Macallum Central Hotel by PHC

okay, let me just write a couple of words towards this amazing facility. we have been traveling across Malaysia for a family holiday, and we visited many cities and stayed at many many hotels ranging from seven stars to private apartment accommodations. Macallum Hotel is the only property my wife asked me to praise precisely!!! we were moving accommodation and making last moment changes when we decided to book this hotel. a concern was there as the time lapse between checking out from existing property at 12 pm and the check in time at 3 pm at the hotel! (peak hours for tourist travelers). i dropped a message to the hotel 12 pm requesting for an early check in, if possible! surprisingly, in no time Emma has responded back the room will be ready after half an hour 😍 - outstanding customer services ⭐️⭐️⭐️⭐️⭐️ By the time we grabbed a cap and reached to the location the room was ready, and the check in process was no way easier, smoother, or faster ⭐️⭐️⭐️⭐️⭐️ the facility itself is a piece of heaven in the middle of the unpleasant surroundings (city centered location-you know what I mean). So, yeah, the hotel is in q brand new condition from inside out. spontaneously clean and shining. ⭐️⭐️⭐️⭐️⭐️ rooms are soooo spacious and super comfortable ⭐️⭐️⭐️⭐️⭐️ We booked our stay on a last minute deal by booking, so we literally paid one third of the room price. Value for money ⭐️⭐️⭐️⭐️⭐️ if by any chance, we will be visiting Penang again, this hotel will be our first and foremost choice 👍🏻

We came here after a terrible experience at Bayview Resort Hotel where we had to cancel our stay and switch the hotels. This place was the same money but totally different experience! Very private. Large room with 2 bedrooms, bathroom, kitchen and living room. Well air conditioned. The location was great! Easy check in and check out. Everyday we were asked about housekeeping services. We had a washing machine as well. Walking 15-20 min to downtown. We really enjoyed our stay.

Could use a bit of renovation for cracks on the walls. But it doesn't affect the stay itself. So, nothing to be bothered about.

We were a family of four and the space was sufficiently large. Just one toilet though, so we had to take turns to use it. The hotel is right at the main road so if you are sensitive to sound , you might want to avoid this hotel as the vehicle noises can get very loud. It didn’t bother us though. Toilet was clean enough, beds were comfortable enough, staff were friendly and helpful. The apartment was sufficiently equipped with washing machine, fridge, kettle, induction cooker, microwave. Location is alright if you’re taking grab everywhere.

Dryer wasn’t working well but staff handled it well and had it sorted for us. Not a negative point but if you have young kids you might want to avoid this as the apartment is a walk-up on the second floor with no safety gate.

I book one suite room. They upgrade my room to two bed suite room. Hahaha just 1 person of me. Midnight quietness really good. The bed the place just like home. Will go back to stay if im there.weather too hot. The whole day just stay in room.

The building starting crack. The stair got few got hole. The second room walk crack. Really management need take a look with the whole building. If can do install another glass door after the wooden door. Daytime really noisy. Night time was not safe.keep ppl wan to enter and press the number. Really hope it can be better.

Private and good space. Good location, close to shopping malls, supermarkets, hawkers stalls and old town attractions. Furniture was comfortable and all required kitchen items supplied. Staff were excellent and always available.

Shower needs fixing, wouldn't stay in place during a shower and shower door does not seal properly. Paint work is peeling a bit on walls and ceiling and need a recoat. Our biggest issue was MacCallum Street, very, very busy and at times almost impossible to cross. Not the fault of the hotel.

Good location, easy access to restaurant with walking distance & short distance to major attraction with car. Free upgrading our rooms. Daily cleaning & replenish bottle water, toiletries & towels. Kitchen equied with essential items, 2 in 1 Washer & dryer. Coffee machine at lobby for free coffee. Friendly staffs. They help you to refill water into your Tumbler or bottle. Early check in when we arrived. Free late check out till 1pm. Can keep our luggage after check out.

No parking. If you drive here, got to park at road side & maybe challenge to find parking. No water filter & dispenser in room. Reception only open from 9am-7pm. Front room noisy, can hear vehicles passing. Water flowing out from floor traps when you shower or using basin.

Apartment was spacious and all amenities you would ask for a home is packed into the apartment! Well kept and clean. Bed was comfortable and it was not too noisy at night even though the hotel was by the road. Mall was within walking distance and late night eateries were available without having to travel too far.

Pillow was a little too soft. Some lights were fused during stay. Parking was abit of a challenge as there was no parking space on site so we had to park along the roadside and download an app for public parking. Morning traffic was very busy and we could hear cars driving past as the hotel was just by the main road.

Excellent two bedroom apartment. Very clean, well equipped, and very comfortable. Employees were very nice and professional.

Very few tv stations and water in shower was not hot.

Rooms and accommodations are perfect, much better than I have expected. It was so comfortable space for me to stay there because the room is like a very luxury condominium. Moreover, receptionist is really really nice and friendly man, having good personality and attitude to the guests. If I have a chance to be back to George Town, I will choose to stay here again.

Nothing. But there are so many cars driving in front of the entrance, so please be careful.

Room is very clean, dust free which is very important as 3 of us have dust allergies. Central location, so very near to everything The unit is spacious

The air-conditioning unit in the small room next to the toilet can be switched on but no cold air ie compressor not working. Informed the reception but it wasn't fixed til we checked out (4D3N). My partner and I had to sleep in the living room, me on the couch, he on the carpet. The hotel did try to put us on the sister property Hutton Central, but its a room for 3pax and only for a night, so we declined as its very inconvenience. So i cant rate the bed since I didn't sleep on it. I think the hotel should gives us discounts since we only used 1 room! Also, pls note property take RM200 deposits upon check in which I personally dislikes. Lastly, there is no dedicated parking on site, only road side parking if you're lucky.